IT Helpdesk II Job at Autonomous Solutions (Lehi)

Helpdesk Engineer – Level II

We are seeking a customer-focused and skilled Helpdesk Engineer – Level II to jo...

Location

Pakistan , Multiple Cities

Salary:

Not provided

CYBERNET

Expiration Date

Until further notice

Requirements

Bachelors in Telecommunications, Electronics or Computer science
CCNA certified will be preferred
Good understanding of OSI Layer, TCP/lP, switching & routing
Knowledge and experience in Linux & VM
Network security exposure (basic level)

Job Responsibility

Assess nature of queries and provide technical support to corporate clients
Maintain and ensure cordial services for the clients
Ensure resolution of complaints within given and committed time
Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.)
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
Initiate ticket for incident resolution in system and communicate to all stakeholders

What we offer

Market competitive compensation package
Medical coverage for employees and their families
Festival bonuses
A culture of diversity, inclusion, and respect for each other
A team that continuously works towards mutual development and success

Fulltime

System Administrator 1

We are seeking a System Administrator 1 to join our Security and Electronic Syst...

Location

United States , Sacramento

Salary:

83120.00 - 124680.00 USD / Year

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed
Requires minimum of IAT Level II certification (e.g., Security+)
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Able to use MS Excel, Word, Visio, and PowerPoint

Job Responsibility

Provide assistance to end users in accessing and using IT systems
Answer Help desk phone calls
triage initial phone calls providing support and determine when escalation is required
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
document troubleshooting steps prior to completing ticket and or escalating to next level of support
Monitor Enterprise system status for problems such as network outages and or degraded services
provide initial troubleshoot notify proper Sr. Level administrators when required
Support daily operations to include monitoring and reviewing system logs
Support configuration and management of Windows operating systems and install/load operating system software
Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates

What we offer

A collaborative team inspired by the way engineering and innovation enhance customer outcomes
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
Investment in your skills and expertise through a combination of professional and technical training programs
Open and transparent communication with senior leadership as well as local office management
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

Fulltime

Customer Support Engineer II

The Customer Support Engineer II is responsible for providing outstanding techni...

Location

South Africa , Johannesburg

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Bachelor’s in business, computer science or related field
Experience with K2 is highly desirable
At least 3 years in a customer support role that involved technical troubleshooting, ideally a third party enterprise application (NB: not helpdesk!)
Experience and knowledge of Microsoft server environments (Windows admin, virtualisation, AD/AAD/Entra, network, load balancing, etc)
Experience and knowledge of SQL databases and administration
Experience administering and troubleshooting Sharepoint, either on-premise or online
Experience using or supporting a workflow product, especially in an on-premise environment e.g. Power Automate, IBM BAW, Oracle BPM
Experience with authentication technologies e.g. Web services, OAuth, SCIM, etc
Any form of application development experience is a bonus

Job Responsibility

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
The role will be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize
Perform complex troubleshooting for the product the role supports including, but not limited to
advanced SharePoint configuration, Network Load Balancing, Managed Services Configuration, SQL database layout, code review / scripting, and solution advice and queries
Use company and third-party training sites to grow your own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
The customers must be the central focal point in all interactions, and you will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
Know your customer, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
Be accountable for managing cases for key enterprise customers
Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

It Support Specialist

The IT Support Specialist provides high-quality technical support across the org...

Location

United States

Salary:

Not provided

Hayes Gibson Property Services LLC

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting hardware and software
Experience with operating systems (Windows, macOS, Linux)
Networking protocols
Strong communication skills
Problem-solving mindset
Customer-focused attitude
Previous experience in IT support or a similar role is highly preferred
Current Microsoft SharePoint Certification is required

Job Responsibility

Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices
Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows
Assist with Microsoft 365 and related systems administration
Provide end-user training for SharePoint and Microsoft 365
Track issues, resolutions, and improvements in internal systems

What we offer

Comprehensive health, dental, and vision insurance
401(k) plan
Generous paid time off
Paid holidays

Fulltime

Middleware-Admin

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Oracle Applications: Oracle Forms 10g ,Oracle SSO 10g, OID 10g ,Oracle Portal 10g, Oracle Reports 10g, Internet Application Server (OAS) 10.1.2.2.0, Oracle Web Server (OWS) 10.1.2.2.0, Oracle WebCenter Portal 12.2.1.3, Oracle Access Manager 12.2.1.3, Oracle Internet Directory 12.2.1.3, Oracle WebLogic Server 12.2.1.3, Oracle HTTP Server 12.2.1.3, Oracle ADF 12.2.1.3 (Fusion middleware), Oracle Forms 12.2.1.3, Oracle Reports12.2.1.3, Mobile apps, tomcat etc.
Microsoft Applications: Windows IIS, portal, Web cache, BizTalk application and DNS applications
Operating systems: RHEL 7, 8, 9
Tools & Utilities: ITSM Tools (ServiceNow, Symphony SUMMIT), JIRA
Should be a Team player
Communication and Problem-Solving – should have good communication skills and the ability to solve problems
Process Knowledge – Working knowledge of ITSM tool & knowledge on ITIL process i.e. SR, Incident, Change, Release & Problem Management etc.
Should have Collaborative approach, Adaptability
Oracle Applications: - Oracle forms 10g. oracle server, WebLogic
Microsoft Applications: - Windows IIS, Portal, Web Cache, BizTalk application and DNS Applications

Job Responsibility

Designs and builds simple to complex database structures from data models. Installs, configure and patch in Middleware instances.
Application Monitoring Services: Monitor application response times from the end-user perspective in real time and alert organizations when performance is unacceptable.
Application Management Services: Management and maintenance of applications, including application configuration management for all applications such as Oracle Forms 10g ,Oracle SSO 10g ,OID 10g, Oracle Portal 10g ,Oracle Reports 10g ,Internet Application Server (OAS) 10.1.2.2.0, Oracle Web Server (OWS) 10.1.2.2.0, Oracle WebCenter Portal 12.2.1.3 ,Oracle Access Manager 12.2.1.3,Oracle Internet Directory 12.2.1.3,Oracle WebLogic Server 12.2.1.3,Oracle HTTP Server 12.2.1.3, Oracle ADF 12.2.1.3 (Fusion middleware) ,Oracle Forms 12.2.1.3,Oracle Reports12.2.1.3,mobile apps, Windows IIS, portal, web cache, BizTalk application and DNS applications, tomcat etc.
Assistance in deployment of new applications, upgrades, modifications and maintenance of any new application deployment.
Support during new dealer rollout via configurations at the application end, TCP files creation, and integration with dealer's legacy application such Tally etc.
Shutdown and start-up of applications, generation of MIS reports, monitoring of application load user account management scripts execution, analysing system events, monitoring of error logs etc.
Compliance to daily health checklist, portal Updation, reports deployment, scripts and file deployment, data flow monitoring and failure log file analysis.
Deployment of application patches, housekeeping activities, backup and restoration for all the applications including DMS, BizTalk and DNS application.
Logging of system events and incidents and its root cause analysis. Further the incident should also be closed in the service desk / helpdesk management tool.
Application Release Management: Scheduling, coordinating and managing releases for application

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Product Support Analyst II

As a Product Support Analyst II, this role will play a pivotal role in supportin...

Location

United States

Salary:

72000.00 - 90000.00 USD / Year

Equip Health

Expiration Date

Until further notice

Requirements

A bachelor's degree in computer science, information technology, engineering, or a related field
4+ years of experience in product application support, IT Helpdesk, or a similar customer-facing technical role
Ability to work 8 am - 5 pm EST
Demonstrated troubleshooting and analytical skills, with a proactive, solutions-focused mindset
Quick learner with a strong interest in mastering new technologies and systems, including Equip’s platform
Excellent verbal and written communication skills, with an ability to explain technical concepts to both technical and non-technical users
Effective multitasker who can manage multiple tickets, priorities, and stakeholders in a fast-paced environment
Working knowledge of databases, with experience using database tools to investigate data-related issues
Experience with MDM Admin (ideally Jumpcloud), GSuite Admin, Mac Support, PC Support, SAAS support, JIRA or other ticketing systems

Job Responsibility

Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues
Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.)
Proactively identify patterns in customer issues and communicate actionable insights
Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution
Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date
Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction
Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities
Participate in after-hours or weekend support as needed to meet business demands
Perform other duties as assigned

What we offer

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
Competitive Medical, Dental, Vision, Life, and AD&D insurance
Equip pays for a significant percentage of benefits premiums for individuals and families
Maven, a company paid reproductive and family care benefit for all employees
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more
$50/month stipend added directly to an employee’s paycheck to cover home internet expenses
One-time work from home stipend of up to $500

Fulltime

Technical Support Specialist

This onsite role, located in Oshkosh, WI, is responsible for supporting enterpri...

Location

United States , Oshkosh

Salary:

Not provided

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Two (2) or more years of combined experience troubleshooting hardware and software issues for end users in a professional environment
Experience working with hardware, operating systems, IT service management (ITSM) tools, and familiarity with ITIL processes
Strong written and verbal communication skills with a demonstrated commitment to customer service excellence
Proven issue resolution and problem-solving abilities in a fast-paced support environment
Experience using a ticketing system (ServiceNow or similar platform)
High School Diploma with relevant certifications, or an Associate’s degree in Information Technology or a related field
U.S. Citizenship required

Job Responsibility

Provide daily operational support and troubleshooting for end-user hardware, software, and IT-related issues
Manage and resolve incidents and service requests in alignment with ITIL processes and established service standards
Appropriately route or escalate complex technical issues to ensure timely resolution
Support desktop and laptop environments, including installation, configuration, and general maintenance
Troubleshoot client device break-fix issues, IMAC activities, imaging, and incident response support (PCs, laptops, iPads, USB encryption, etc.)
Diagnose and resolve foundational network and connectivity issues, including AV equipment, OT gear, and telephony systems (Cisco/Avaya)
Document user requests, actions taken, and resolutions within a ticketing system such as ServiceNow or similar ITSM platforms
Engage directly with stakeholders during incident response and event management escalations, ensuring clear and timely communication
Contribute to helpdesk standard operating procedures and training documentation for Level I and II support
Utilize Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams to support daily operations

Fulltime

Helpdesk System Administrator

We are seeking a detail-oriented and highly motivated Helpdesk System Administra...

Location

United States , Colorado Springs

Salary:

75000.00 - 112000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Experience applying principles, theories, and concepts to solve a wide range of complex technical problems
Experience administering both Windows Server and Linux operating systems
Experience troubleshooting and resolving technical issues in a help desk or user support environment
Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible
Strong attention to detail with excellent written and verbal communication skills
Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure
Education: Bachelors or Masters
Clearance Requirement: Top Secret
DOD 8570 Requirement: IAT - Level II

Job Responsibility

Provide help desk support customers by troubleshooting and resolving technical issues across Linux and Windows systems
Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance
Install, configure, and maintain software applications across supported environments
Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell
Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure
Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods
Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches
Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

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IT Helpdesk II

Job Description

Job Responsibility

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Looking for more opportunities?

IT Helpdesk II

Helpdesk Engineer – Level II

System Administrator 1

Customer Support Engineer II

It Support Specialist

Middleware-Admin

Product Support Analyst II

Technical Support Specialist

Helpdesk System Administrator

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