IT Helpdesk I - Project Based Job at Autonomous Solutions (Logan)

IT Support Services Engineer

The IT Regional Support Engineer for Ardagh Group provides on-site service to pl...

Location

United States , Burlington

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Job Responsibility

Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation

What we offer

Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment

Fulltime

New

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Cleveland

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , Kansas City

Salary:

85000.00 - 120000.00 / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Phoenix

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , San Francisco

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

IT Infrastructure & Support Engineer

Wishford Education are seeking a technically proficient and proactive IT Infrast...

Location

United Kingdom , Tetbury

Salary:

28000.00 - 31000.00 GBP / Year

Wishford Schools

Expiration Date

Until further notice

Requirements

Educated to at least GCSE or A Level
Cisco / Microsoft / compTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
Good literacy and numeracy skills (GCSE Maths and English)
Supporting users in the use of IT & cloud-based services
Working in an educational environment is desirable, but not essential
Excellent communication skills and a people person
A can-do attitude and willingness to learn
A passion for IT and technology, especially its effective use in an educational context
Highly adaptable and agile
Essential Working Knowledge Of: PC hardware with experience of diagnosing problems

Job Responsibility

Second-Line Support & Escalations
Project Management & Documentation
Helpdesk & User Support
Academic Support

What we offer

5% employer pension
EV scheme with Octopus
Cycle to work scheme and shopping discount card
Means tested staff discount
Free lunch if working in one of our schools
25 days holiday + bank holidays pa
Access to the group’s counselling scheme
Access to fully funded apprenticeships up to L7
Personal accident at work cover
Discretionary Christmas stand down

Fulltime

Specialist, ETS Helpdesk (System Administrator II)

Start with customer, end with customer; Own it End-to-End in technical capabilit...

Location

Malaysia , Bangsar South

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices
Great team player who knows how to solve complex issues in conjunction with subject matter experts
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Excellent verbal and communication skills
An individual who pays attention to details
At least deep knowledge in one or more of the following areas: JIRA & Confluence usage
Configuration management through KACE deployment

Job Responsibility

Able to work independently to ensure our internal users have their IT issues resolved
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter
Lead the Onboarding and Offboarding activities and processes end to end
Investigating, diagnosing and solving computer software and hardware independently with minimal supervision
Setting up accounts for staff, ensuring that all platforms used by the company are installed
Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
Business travel may be required within local markets
Administration, planning and installation of Windows and Mac systems
Installing and configuring computer hardware, software, printers, door access and CCTV
Basic network troubleshooting

Fulltime

New

IT Operations Manager

We have an exciting opportunity for an IT Operations Manager to join our IT Depa...

Location

United Kingdom , Northampton

Salary:

Not provided

Howes Percival

Expiration Date

Until further notice

Requirements

Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies
Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects
Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards
Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure
Oversee backup and system security operations in accordance with the firm’s policies
Participate in internal and external audits, including ISO27001 and ISO22301
Manage the Cyber Essential Plus accreditation renewals
Develop and document processes and procedures, providing to ensure they are fully implemented within the team
Identify and manage operational risks
Manage information technology projects ensuring project deadlines are adhered to

What we offer

Perks at Work discounts
profit share scheme and discretionary bonus
25 days holiday entitlement
one paid ‘charity day’ per year
comprehensive private medical cover
well being calendar with a wide range of regular events

IT Helpdesk I - Project Based

Autonomous Solutions

Location:
United States , Logan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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