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IT Helpdesk I - Project Based

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Autonomous Solutions

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Location:
United States , Logan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an IT Help Desk I, you primarily focus on Tier 1 support of employee technical needs. You maintain and support the integrity of the end user operating systems, hardware, and technical environment including several computer systems, environments, and configurations. Some system administration will be required on a knowledge and experience basis. You will report to the IT manager, and will work closely with the primary systems administrator. In addition, you will work on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

Job Responsibility:

  • Manages and resolves help desk tickets in a thorough and timely manner
  • Will respond to employees needs via phone, email and internet communications
  • Identifies, researches and resolves complex technical problems
  • Install, make changes and repair computer hardware and software
  • Documents and monitors problems to ensure resolution in a timely manner
  • Create, update and maintain company knowledge base articles
  • Will work on technical projects as needed
  • Light server maintenance

Requirements:

  • Education or work experience in IT or related field
  • 0-2 years of experience in IT
  • Excellent at problem solving technical issues
  • Ability to operate computer systems well (Windows, MacOS, Linux)
  • Works well with others
  • Detail oriented in order to keep accurate notes on tickets, and changes
  • Ability to diagnose and resolve basic computer technical issues
  • Good understanding of networking and cabling
  • Excellent oral and written communication skills
  • Self-motivated and proactive to see tasks through to completion
What we offer:

Full Benefits - 90% Medical, 401K, Generous PTO

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
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