It Helpdesk Engineer Job at Waystone Governance Ltd. (Leeds)

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

Middle IT Helpdesk Engineer

As a Support Specialist, you’ll be the first point of contact for our users when...

Location

Poland , Wroclaw

Salary:

Not provided

Zoolatech

Expiration Date

Until further notice

Requirements

3+ years of experience
Perfect communication skills
Mac OS (OS installation and configuration)
Microsoft Windows (OS installation and configuration)
Experience working with corporate ticketing systems (e.g., Jira Service Desk)
Experience working with any antivirus solution
Issues troubleshooting with software/hardware
Ability to prioritize and manage multiple tickets simultaneously
Proactive attitude and ownership of tasks
Experience supporting remote users in distributed teams

Job Responsibility

Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
Provide remote technical support and troubleshoot issues for both local and remote employees
Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
Coordinate equipment shipments for new employees through courier services
Maintain up-to-date records in the asset management system and track equipment changes
Enrol and configure laptops in MDM systems (Intune / Kandji)
Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
Manage user accounts and access rights within Google Workspace
Create and manage webinars, and provide support for internal events

What we offer

Paid Vacation
Sick Days
Sport/Insurance Compensation
English Classes
Charity
Training Compensation

L3 It Engineer With Microsoft Poty

Ergo are seeking an L3 IT Engineer for a hybrid role in Dublin city centre. The ...

Location

Ireland , Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

5+ years in a similar role (IT Engineer, L3 Helpdesk, Systems Engineer)
Windows Server, Windows 10/11 desktop environments and endpoint management
Microsoft 365 services (Intune, Exchange Online, SharePoint, Microsoft Defender)
Azure administration
PowerShell (or similar) scripting
Virtualization technologies such as Hyper-V and Citrix
Backup and recovery solutions (Veeam preferred)
Microsoft System Centre suite (SCOM, SCCM, SCVMM)

Job Responsibility

Provide third line technical support to end users, troubleshooting and resolving IT service requests
Assist in the administration and maintenance of Windows Server environments, Windows 10/11 systems, and M365 services
Monitor, support, and troubleshoot infrastructure and network technology stack including MS O365, LAN/WAN, VPN, DHCP, DNS, Hyper-V Clustered environments
Conduct assessments of the existing technology landscape to identify opportunities for improvement, ensuring systems remain up to date, addressing bottlenecks, and enhancing reliability and performance
Collaborate with cross-functional teams to align IT initiatives with strategic business objectives while ensuring compliance with organizational policies and industry best practices
Lead efforts to evaluate, implement, and optimize emerging technologies, tools, and methodologies in line with IT strategy
Drive innovation and operational excellence by proactively improving IT infrastructure, processes, and performance
Ensure the security, stability, and efficiency of IT systems through continuous monitoring, maintenance, and best practice implementation
Apply a deep understanding of technology to enhance system performance, scalability, and resilience
Utilize ITSM tools such as ServiceNow to track incidents, changes, and service requests

What we offer

Pension
25 days Annual Leave

Fulltime

Helpdesk Engineer – Level II

We are seeking a customer-focused and skilled Helpdesk Engineer – Level II to jo...

Location

Pakistan , Multiple Cities

Salary:

Not provided

CYBERNET

Expiration Date

Until further notice

Requirements

Bachelors in Telecommunications, Electronics or Computer science
CCNA certified will be preferred
Good understanding of OSI Layer, TCP/lP, switching & routing
Knowledge and experience in Linux & VM
Network security exposure (basic level)

Job Responsibility

Assess nature of queries and provide technical support to corporate clients
Maintain and ensure cordial services for the clients
Ensure resolution of complaints within given and committed time
Help troubleshoot Network Access Layer issues related to CPE installed at customers’ end (router, switches, etc.)
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
Initiate ticket for incident resolution in system and communicate to all stakeholders

What we offer

Market competitive compensation package
Medical coverage for employees and their families
Festival bonuses
A culture of diversity, inclusion, and respect for each other
A team that continuously works towards mutual development and success

Fulltime

Helpdesk Engineer

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a Helpdesk or IT Support role within a medium to large organization
Proven track record supporting users in an on-site, fast-paced office environment
Strong knowledge of Windows 10/11 and macOS
basic Linux knowledge is an advantage
Hands-on experience with Microsoft 365, Azure AD / Entra ID, Microsoft Teams, and a ticketing system such as Jira or ServiceNow
Experience with endpoint management tools such as Microsoft Intune or Jamf (advantageous)
Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
Excellent communication and interpersonal skills — able to explain technical issues clearly to non-technical users
Strong service orientation with a calm and professional approach, especially under pressure
Ability to work independently and manage priorities in a busy office environment

Job Responsibility

Act as the primary point of contact for all Helpdesk support requests across our UK and EU offices
Manage daily IT operations including user onboarding, offboarding, and asset lifecycle management
Deliver first-line technical support via a ticketing system, email, Teams, and in person
Troubleshoot and resolve hardware, software, endpoint, and connectivity issues — including laptops, peripherals, printers, and AV equipment
Administer user accounts, including but not limited to access enablement, password resets, and permissions using Microsoft 365 and Azure AD (Entra ID)
Support and maintain conference room and meeting room technology (video conferencing, displays, Teams Rooms)
Coordinate with UK-based vendors and suppliers for hardware, repairs, and office IT infrastructure
Maintain accurate IT inventory and asset tracking for all London and EU office equipment
Collaborate with global IT, Security, and Infrastructure teams to escalate and resolve complex issues
Work in close daily collaboration with the central Helpdesk team in Israel, and US as the primary IT hub

Fulltime

L2 IT Engineer

Ergo a seeking a Level 2 IT Engineer for a contract role in West Dublin. The suc...

Location

Ireland , West Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)
Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.
Active Directory – user account, groups, and permissions
Patch management and device compliance (SCCM, InTune).
Experience deploying Windows Desktop and Laptop PC’s, Apple MacBooks, Printers, Mobile devices

Job Responsibility

Provide hardware and software support, either remotely or at local level to all Desktop, Laptop, PC’s, and printers. Apply appropriate fixes or escalate to management as required.
Update all user queries through incident logging system regarding call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
Document and submit new solutions into ICT knowledgebase.
Delivery and installation of new ICT hardware and software in line with current processes and procedures
Ensuring the ICT standards and Policies are maintained and implemented
Maintenance and support for site ICT infrastructure.
Ensure all desktop and laptops PC’s are patched to the highest available level and all known security risks are remediated.
Liaise with third party vendors for support issues.
Participate in onsite support and projects work as required.

Fulltime

Senior IT Engineer

Are you a Mac expert ready to take ownership of a predominantly Apple environmen...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Extensive hands-on macOS administration experience in a business environment
Advanced Jamf management experience (policy creation, device compliance, zero-touch deployment)
Strong troubleshooting across macOS, iOS, and Apple hardware
Experience supporting creative or Apple-heavy user environments
Proficient in administering Google Workspace
Experience providing on-site, user-facing IT support
Proven AV/meeting room support experience
Confident Apple ecosystem specialist with deep technical expertise
Excellent communication skills - able to translate technical issues for non-technical users
Calm, service-focused approach under pressure

Job Responsibility

Apple & Mac Environment Leadership (Core Focus)
Own and manage a Mac-first infrastructure, ensuring optimal performance across macOS devices
Lead Apple device management using Jamf, including deployment, compliance, patching, and policy creation
Provide expert-level troubleshooting across macOS and iOS environments
Drive best practices for Apple lifecycle management, procurement, and security
Act as the go-to escalation point for complex Mac-related technical challenges
Service Delivery & Support
Manage IT operations, including helpdesk, endpoint management, and internal tools support
Design seamless, frictionless support experiences using automation and proactive monitoring
Ensure high uptime and performance for productivity platforms (Google Workspace, Slack, Monday.com)

What we offer

Work in a creative, Apple-centric environment
Take ownership of a modern Mac infrastructure
Be part of an innovative entertainment organisation
Make a real impact in a high-visibility role

Fulltime

Senior IT Engineer

Join Our Team as a Senior IT Engineer (FTC)! Are you ready to embark on an excit...

Location

United Kingdom , London

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficient in administering Google Workspace in a business environment
Hands-on experience managing Microsoft endpoints and Intune
Practical experience with Apple devices using Jamf
Familiarity with Notion for documentation or knowledge management
Proven experience providing meeting room and AV support
Experience supporting events or live operational environments
Comfortable delivering on-site, user-facing IT support
Excellent communication skills to explain technical concepts to non-technical users
Strong troubleshooting skills across macOS, iOS, and Windows environments
Calm and service-oriented under pressure

Job Responsibility

Manage global IT operations, including helpdesk, endpoint management, and internal tools support
Design frictionless support experiences by leveraging automation and data-driven service improvements
Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com)
Oversee the IT infrastructure stack, including device management and identity management platforms
Lead lifecycle management for hardware and software assets, ensuring smooth procurement and renewals
Ensure operational excellence across AV/VC systems and IT readiness for internal events

What we offer

Be part of a vibrant team passionate about entertainment
Contribute to innovative projects that make a difference
Enjoy a supportive work environment that values your skills

Fulltime

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It Helpdesk Engineer

Job Description

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