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Randstad Logo Randstad · IT - Administration

It Helpdesk Analyst - Trading

United Kingdom, City of London 200.00 - 300.00 GBP / Day · Job Posted May 30, 2026
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Job Description

Randstad Digital have partnered up with a leading global financial institution to find an exceptional IT Support Analyst to join their high-performing London tech team. This is a fast-paced, high-touch role where you will be directly responsible for supporting the core infrastructure that powers daily trading operations. Sitting physically on the trade floor, you will provide rapid-response technical assistance to front-office teams, market analysts, and senior business executives. This position offers a perfect balance between modern cloud desktop administration and hands-on hardware engineering in a prestigious, reward-driven environment.

Job Responsibility

  • Provide fast, friendly IT support face-to-face on the trading floor and for remote workers
  • Build, set up, and fix laptops, desktops, and specialized trader equipment
  • Handle account setups, software licenses, and access permissions for staff joining or leaving the company
  • Manage user accounts and security groups using modern Microsoft cloud tools
  • Fix internet, network, and secure connection (VPN) problems
  • Keep track of IT issues and work with other tech teams to solve bigger problems

Requirements

  • Trading Floor Experience: Background in a fast-paced investment bank or trading environment
  • VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives
  • Solid administration skills across Microsoft 365, Active Directory, and Windows 11
  • Hands-on experience deploying and patching devices using Intune or SCCM
  • Familiarity with supporting users in Citrix environments
  • Experience troubleshooting trading tools like Bloomberg, Reuters, or ION
  • Simple PowerShell skills to automate daily tasks
  • A good understanding of ITIL workflows and ticketing systems
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