IT Helpdesk Administrator Job at Office Angels (City of London)

It Helpdesk Support Administrator

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

2+ years of experience in IT support or a similar role
Strong knowledge of LAN/WAN networks and Microsoft environments
Excellent troubleshooting and problem-solving skills
Technical degree (preferred)
Fluent in English and a team player with great communication skills.

Job Responsibility

Provide first-level technical support and troubleshoot IT issues
Install, configure, and maintain hardware, software, and networks
Ensure system security and protect against cyber threats
Perform system upgrades and keep IT infrastructure up to date
Train users and provide guidance on best IT practices.

Fulltime

Helpdesk Administrator

Office Angels are currently recruiting for a Helpdesk Administrator for our clie...

Location

United Kingdom , Bracknell

Salary:

13.75 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

Job Responsibility

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Fulltime

Junior IT Helpdesk Specialist

We are looking for a Junior IT Infrastructure & Support Specialist (Contractor) ...

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Self-organized and service-minded, like to engage with other people
Organized, with structured ways of working and likes problem-solving
Prior systems administrator or infrastructure\customer\workplace support experience
Good knowledge of user side of Windows operating system family administration (on user level)
Understanding of Windows Server or Microsoft Cloud services
Knowledge in Active Directory service and ability to manage objects (users, groups, PCs,etc.)
Basic knowledge in LANs and connectivity issues, troubleshooting methods
Intermediate+ level of English
Good communication skills (verbal and written)

Job Responsibility

Provide professional and efficient support for customers, both in Kyiv and globally
Fulfill IT services requests, resolve IT incidents
Plan, prioritize, and coordinate IT Help Desk tasks for oneself
Assist users in troubleshooting hardware\software problems
Perform hardware and software maintenance: installations, replacements, repair, cleanup on request
Take part in local IT support initiative: inventory update, maintenance, events organization, IT workplace organization
Assist in Local Area Network physical layer management process
Create and update the knowledge base related to IT services

What we offer

24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe

Fulltime

IT Helpdesk Support Analyst: Bury

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team withi...

Location

United Kingdom , Bury

Salary:

Not provided

Butcher & Barlow

Expiration Date

Until further notice

Requirements

Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
Strong working knowledge of Microsoft Office (essential)
Exposure to Microsoft 365 technologies
Good understanding of Windows operating systems
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organisation and time management skills
Ability to work independently and as part of a team
Full, clean UK driving licence (essential)
Willingness to travel between branch offices

Job Responsibility

Provide support for software, hardware, and user issues
Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
Perform user account administration (new starters, leavers, access changes)
Deliver one-to-one and small group end-user training on IT systems and applications
Log, track, and resolve helpdesk tickets in line with SLAs
Set up and maintain PCs, laptops, printers, and mobile devices
Assist with basic network and connectivity issues
Travel to branch offices as required to provide on-site support
Document procedures and contribute to IT knowledge bases

Fulltime

Helpdesk Administrator

Helpdesk Administrator - Rochester Rochester, Kent. Admin. Secretarial and PA - ...

Location

United Kingdom , Rochester

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Good working knowledge of IT systems to include word, excel and data basis
Office and Administration with previous data input experience
Previous experience of working in an environment with a high level of customer contact.

Job Responsibility

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Log, prioritise, and manage helpdesk tickets to ensure timely resolution of IT issues
Troubleshoot hardware, software, network, printer, and email problems for end users
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment
Support user account administration including password resets, permissions, and access requests
Escalate unresolved technical issues to second-line support or specialist teams when necessary
Maintain accurate records of incidents, service requests, and technical solutions within the helpdesk system
Assist with onboarding and offboarding processes including device setup and account creation
Provide remote support and guidance to users on IT systems and applications
Monitor IT equipment inventory and coordinate repairs or replacements where required

Fulltime

It helpdesk

Key responsibilities include: • Desktop & End-User Support: Install, configure, ...

Location

China , 上海

Salary:

96000.00 - 240000.00 CNY / Year

Randstad

Expiration Date

July 13, 2026

Requirements

Solid experience in Windows environment support and troubleshooting
Proficiency in managing Microsoft Office 365 applications
Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, Active Directory)
Good command of English (written and verbal) is required
A strong sense of professionalism and hospitality suitable for a luxury brand
Excellent communication skills with the ability to explain technical concepts to non-technical users
Self-motivated, patient, and able to work effectively in a fast-paced retail environment

Job Responsibility

Desktop & End-User Support: Install, configure, and troubleshoot Windows 10/11 operating systems and hardware (laptops, desktops, printers, and mobile devices)
Office 365 Administration: Act as the subject matter expert for Microsoft Office 365 suite (Teams, Outlook, OneDrive, SharePoint), assisting users with daily productivity challenges
Retail Technical Support: Provide foundational support for boutique IT infrastructure, including POS systems, network connectivity, and digital in-store displays
Incident Management: Log, prioritize, and track all IT requests via the ticketing system, ensuring timely resolution within defined SLAs
Asset Management: Maintain an accurate inventory of IT hardware and software assets
assist in procurement and lifecycle management of equipment
Collaboration: Coordinate with regional or global IT teams to implement local infrastructure projects or security updates

Fulltime

IT Helpdesk Specialist

As an IT Helpdesk Specialist, you will provide Level 1 and Level 2 technical sup...

Location

Germany , Ottobrunn

Salary:

Not provided

Isar Aerospace

Expiration Date

Until further notice

Requirements

At least 3 years of experience working in a corporate IT environment
Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
Skilled in the management of ticketing systems
You possess strong competencies in hardware and software setup
You are familiar with scripting languages such as Python and PowerShell
Self-organized working method and good communication skills
Fluent in English

Job Responsibility

Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
Monitor and resolve service tickets efficiently
escalate complex issues and follow up to ensure resolution
Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
Install, configure, and maintain desktops, laptops, printers, and peripherals
Maintain IT equipment inventory and oversee hardware allocation and returns
Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

What we offer

Employee Participation Program: Share in our success through our virtual company share program
30 days of vacation
Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period
Subsidised lunch: Stay energised with delicious, subsidised lunches every day
Public transport ticket: Commute with ease using a fully financed Deutschlandticket
Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)
Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period
Childcare allowance: Receive a childcare allowance for your non-school-age children

Fulltime

Helpdesk Administrator

Office Angels are recruiting for an urgent, ongoing temporary Administrator role...

Location

United Kingdom , Meadowfield, Durham

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous administration experience
Strong communication skills (both phone and email)
Excellent organisational skills and attention to detail
Confident using internal systems and Microsoft Office
Able to work in a fast-paced, reactive environment
Available to start immediately and commit to an ongoing assignment

Job Responsibility

Logging reactive jobs and planned preventative maintenance (PPM) tasks onto the internal system
Monitoring a shared helpdesk inbox and actioning or escalating queries
Updating client portals with job statuses and completion notes
Taking inbound calls from clients, engineers and contractors
Scheduling and dispatching engineers
Raising purchase orders and sales opportunities
Maintaining accurate records and reporting on job performance
Providing general administrative support to ensure smooth office operations

Fulltime

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IT Helpdesk Administrator

Job Description

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