IT Helpdesk

First Line Technical Support Engineer

Joining this technically strong, fun and dynamic team, you will be dealing with ...

Location

United Kingdom , Chertsey

Salary:

21000.00 - 30000.00 GBP / Year

Krome Technologies Ltd

Expiration Date

Until further notice

Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA’s will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians
The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Job Responsibility

Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
Working to meet customer expectations and satisfaction
Working independently to solve a variety of technical challenges
May involve secondments to client sites
Covering 24x7 helpdesk shift patterns

What we offer

£4k Shift Allowance
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fulltime

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

Service Desk Consultant

The Service Desk Consultant plays a vital support role for fee earners across IT...

Location

United Kingdom , Bristol

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail

Job Responsibility

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal users

What we offer

Friday breakfast on the client every week
Pension contributions
On site parking

Fulltime

IT Support Specialist

Not everyone enjoys spending their workday solving tech problems – fixing the gl...

Location

United States , Omaha

Salary:

Not provided

RDG Planning & Design

Expiration Date

Until further notice

Requirements

Associate degree or higher in an IT-related field
Two or more years of professional experience in an IT helpdesk or technical support role
Ability to research, diagnose, and resolve both hardware and software issues
Strong understanding of computer networking and security best practices
Advanced knowledge of Windows 11 operating systems
Builds long-term relationships with team members through positive customer service
A continuous learner who constantly looks at how they can improve themselves and the firm
Work on-site in an office environment
Travel occasionally, approximately once per month

Job Responsibility

Serve as the first line of support for end-users via phone, email, chat, or ticketing system
Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices
Quickly learn new software applications, providing support and training to staff as needed
Multitask effectively while prioritizing multiple incoming requests
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience
Understanding of cybersecurity basic best practices

Fulltime

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , London

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub with articles and support
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms for everyone required to wear one
Dedicated team break room
Free freshly prepared lunch

Fulltime

IT Helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Ilford

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub with articles and support
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms
Dedicated team break room
Free freshly prepared lunch

Fulltime

It helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Barnet

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks for Care Home Workers
Free uniforms for everyone required to wear one
Dedicated team break room
Free freshly prepared lunch

Fulltime

IT Helpdesk

At Jewish Care, we’re on an exciting journey to transform how we work through di...

Location

United Kingdom , Stanmore

Salary:

34500.00 GBP / Year

Jewish Care

Expiration Date

December 31, 2025

Requirements

At least 2 years in an IT Helpdesk or technical support role
Strong understanding of Microsoft 365
Familiarity with ITIL processes and service management
Excellent communication, problem-solving, and organisational skills
Ability to explain technical issues clearly to non-technical users
Dependable, customer-focused, and proactive in finding solutions

Job Responsibility

Act as the first point of contact for IT support requests – in person, by phone, email, and through the helpdesk system
Diagnose and troubleshoot hardware, software, and network issues — both onsite and remotely
Provide clear updates and communication to end users, ensuring a high level of customer satisfaction
Escalate complex issues to senior IT staff as required, while maintaining oversight of progress
Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager
Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery
Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience

What we offer

Retail discount
24/7 access to a GP either online or on the phone
Access to Employee Assistance Programme providing confidential advice
Wellbeing hub
4% employer pension contribution
Career development opportunities and access to online learning management system
Free DBS checks
Free uniforms
Dedicated team break room
Free freshly prepared lunch

Fulltime

IT Helpdesk - First line support

Office Angels

Location:
United Kingdom , Farnborough

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 05, 2025

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