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Robert Half Logo Robert Half · IT - Administration

IT Help Desk Technician

United States, Oak Ridge · Job Posted June 15, 2026
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Job Description

We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.

Job Responsibility

  • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access
  • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting
  • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform
  • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context
  • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment
  • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support
  • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management

Requirements

  • At least 1 year of experience in a help desk, desktop support, or customer-facing technical support position
  • Practical experience supporting macOS and iOS devices in a workplace environment
  • Working knowledge of Windows operating systems, basic networking concepts, and common endpoint issue resolution
  • Strong verbal and written communication skills with a customer-focused approach to support
  • Ability to follow established technical procedures and recognize when an issue should be escalated
  • Valid driver’s license and willingness to travel locally as needed

Nice to have

  • Associate’s degree in information technology or a related discipline
  • Technical certification such as CompTIA A+

What we offer

  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • 401(k) plan
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