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Revel Staffing Logo Revel Staffing · IT - Administration

IT Help Desk Technician

United States, Portland 85000.00 - 125000.00 USD / Year · Job Posted December 11, 2025
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Job Description

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills.

Job Responsibility

  • Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite)
  • Perform systems monitoring, reporting, and issue resolution
  • Troubleshoot desktop, network, and cloud application issues quickly and effectively
  • Support and manage Windows desktops and common business applications
  • Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.)
  • Configure and maintain networking systems including routing and firewalls
  • Provide occasional support for VoIP, macOS, and Linux environments
  • Maintain strong documentation of issues, resolutions, and system updates

Requirements

  • 2+ years of IT helpdesk or technical support experience
  • Strong troubleshooting and diagnostic skills
  • Comprehensive knowledge of Windows desktop systems
  • DataClear Certification (or equivalent) required
  • Moderate knowledge of cloud platforms and networking/firewall administration
  • Excellent communication skills, patience, and customer service orientation
  • Must be based in the Portland/Vancouver area and able to travel to client sites as needed

What we offer

  • Quarterly profit-sharing bonus
  • Full employer-paid health insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Relaxed and supportive work environment
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