IT Help Desk Technician Jobs

Revel Staffing

Location:
United States, Portland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

85000.00 - 125000.00 USD / Year

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Job Description:

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills.

Job Responsibility:

Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite)
Perform systems monitoring, reporting, and issue resolution
Troubleshoot desktop, network, and cloud application issues quickly and effectively
Support and manage Windows desktops and common business applications
Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.)
Configure and maintain networking systems including routing and firewalls
Provide occasional support for VoIP, macOS, and Linux environments
Maintain strong documentation of issues, resolutions, and system updates

Requirements:

2+ years of IT helpdesk or technical support experience
Strong troubleshooting and diagnostic skills
Comprehensive knowledge of Windows desktop systems
DataClear Certification (or equivalent) required
Moderate knowledge of cloud platforms and networking/firewall administration
Excellent communication skills, patience, and customer service orientation
Must be based in the Portland/Vancouver area and able to travel to client sites as needed

What we offer:

Quarterly profit-sharing bonus
Full employer-paid health insurance
401(k) retirement plan
Paid time off (PTO)
Relaxed and supportive work environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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IT Help Desk Technician