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We are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.
Job Responsibility:
Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate more complex issues to senior IT staff as needed
Provide exceptional customer service and clear communication to end users
Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
Help maintain inventory of IT equipment and software licenses
Follow IT policies, security guidelines, and best practices
Requirements:
1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)
Familiarity with Windows 10/11, Microsoft 365, and common business applications
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to stay organized, prioritize tasks, and work independently or in a team environment
CompTIA A+, Network+, or similar certifications are a plus
Nice to have:
Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred
CompTIA A+, Network+, or similar certifications are a plus
What we offer:
medical, vision, dental, and life and disability insurance