IT Help Desk Technician Jobs

IT Help Desk Technician

Boeing

Location:
United States , El Segundo ▼
Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

29.82 - 43.87 USD / Hour

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Job Description:

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift.

Job Responsibility:

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved

Requirements:

Technical degree or 2+ years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
Ability to obtain a U.S. Security Clearance
U.S. Citizenship required

Nice to have:

Experience with Active Directory
Experience with Office365 enterprise
Experience with IP Phones
Experience with Windows 10/11
Experience supporting new employee Onboarding
Microsoft Certified Systems Associate
CompTIA A+ certification
CompTIA Security+ certification

What we offer:

Competitive base pay and variable compensation opportunities
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match for nonprofit organizations

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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