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MMC Group LP Logo MMC Group LP · IT - Administration

IT Help Desk Support Specialist

United States, Spokane 28.00 - 30.00 USD / Hour · Job Posted June 29, 2026
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Job Description

We're looking for an experienced IT Help Desk Support Specialist to provide hands-on technical support across our corporate offices and distribution centers. If you're passionate about technology, customer service, and troubleshooting everything from laptops to enterprise applications, we'd love to meet you.

Job Responsibility

  • Provide exceptional desktop and technical support to end users both onsite and remotely
  • Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
  • Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
  • Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
  • Assist with mobile device support for iOS and Android smartphones and tablets
  • Provide audio/visual and conference room technology support
  • Document all support activities using IT service management (ITSM) ticketing systems
  • Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
  • Maintain IT asset inventory and equipment lifecycle records
  • Partner with distribution center teams to support printers, warehouse technology, and operational equipment
  • Coordinate repairs and maintenance with approved vendors
  • Follow IT security standards, change management procedures, and corporate policies
  • Create and maintain technical documentation, standard operating procedures, and knowledge base articles

Requirements

  • 5+ years of hands-on experience supporting enterprise IT environments
  • Strong experience supporting Windows desktop operating systems
  • Experience configuring and repairing desktop computers and peripherals
  • Experience supporting Microsoft Office applications
  • Experience supporting iOS and Android mobile devices
  • Audio/visual and conference room technology support experience
  • Experience working within an ITSM or helpdesk ticketing environment
  • Outstanding customer service and communication skills
  • Excellent troubleshooting and problem-solving abilities
  • Strong organizational skills with the ability to manage multiple priorities
  • Ability to work independently with minimal supervision
  • Ability to communicate effectively with employees, leadership, HR, operations teams, vendors, and IT partners
  • Ability to travel locally to support multiple locations
  • Experience supporting warehouse or distribution center environments

Nice to have

  • CompTIA A+, Microsoft, or related IT certifications
  • Active Directory administration experience
  • Windows Server experience
  • Networking knowledge including: LAN, WLAN, TCP/IP, DHCP, DNS, VLANs, and routing
  • VPN, VDI, endpoint management, and enterprise security tools
  • Network troubleshooting experience

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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