IT Help Desk Support Specialist Job at Dutech Systems (Boston)

Help Desk Support Specialist

The Help Desk Support Specialist provides technical assistance and support to en...

Location

United States , Colorado Springs

Salary:

21.00 - 27.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

The ability to obtain, maintain and access classified information at the Secret level
Must possess Security+ certification
High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience

Job Responsibility

Supports onboarding by validating network access
Ensures all requirements are met by end user while in processing to allow for network access
Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshoots devices when faults are encountered
Documents all faults encountered and remediation of faults
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller
Issues IT equipment to user groups and train the groups on proper usage
Patches and keeps machines updated with the most up-to-date patches

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

IT Help Desk Support Specialist

We are seeking an IT Helpdesk Specialist to join our IT support team. This role ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or a relevant field
Industry certification in relevant computer languages or software
2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services
Excellent decision-making, time management and problem-solving skills
Adaptable and flexible in a fast-changing industry and work environment
Ability to be able to handle customer feedback on IT services
Excellent communication and interpersonal skills
Experience in desktop hardware/ software configuration in an enterprise environment
Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory
In-depth knowledge of Mobile device management (JAMF/ Intune)

Job Responsibility

Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat
Create and maintain comprehensive documentation for IT systems, configurations and processes
Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner
Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes
Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation
Decommission exiting employee’s computer equipment
Contribute to the continuous improvement of the help desk process
Manage Electronic Data Interchange of business information with suppliers
Keep record of problems and their resolution
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Fulltime

Help Desk Specialist

Location

Salary:

Not provided

M & M Technical Services

Expiration Date

Until further notice

Requirements

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience
or 1 years of professional experience with a related Bachelors degree
Security+ Certified
Active Secret security clearance

Job Responsibility

Provide tier I support, answering phone calls from customers
Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system
Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
Performs hardware diagnostics and coordinates repairs
Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

Help Desk Specialist

Barbaricum is seeking a Help Desk Specialist to provide first-line technical sup...

Location

United States , Fort Leavenworth, Kansas

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret/SCI clearance required
1-4 years’ experience
Experience providing technical support in a DoD or government setting
Familiarity with Windows and Linux operating systems
Strong communication and problem-solving skills

Job Responsibility

Respond to help desk tickets and provide technical support to users
Troubleshoot hardware, software, and network issues in classified environments
Escalate complex problems to higher-level IT staff as necessary
Document technical issues and solutions for future reference
Assist with user onboarding and training for IT systems

IT Support Specialist (Advanced Service Desk)

This is a frontline Service Desk role, but it’s not entry-level. You’ll handle t...

Location

United States , Austin

Salary:

55000.00 - 75000.00 USD / Year

Parried

Expiration Date

Until further notice

Requirements

3+ years of Service Desk or MSP experience
Strong troubleshooting skills across a wide range of systems
Confident with Microsoft 365, Windows, macOS, networking, and cybersecurity tools
Reliable, organized, and detail-oriented
Strong written and verbal communication
Comfortable in a fast-paced environment
Must live in the Greater Austin area

Job Responsibility

Respond to support tickets, calls, and emails from SMB clients
Troubleshoot issues involving Windows, macOS, Microsoft 365, networking, security tools, and line-of-business apps
Handle onboarding, offboarding, and user account management
Own complex or high-priority support requests and see them through
Monitor the ticket board and contribute to clean, timely ticket flow
Assist with client account audits and internal documentation reviews
Communicate clearly and professionally with clients and internal team
Help improve internal SOPs and documentation

What we offer

Health, dental, and vision insurance
Life insurance
401(k) with company matching
Hybrid work model (remote + Austin-based client visits)
Generous PTO and multiple paid holidays
Eligible for pet insurance and other perks

Fulltime

Customer Support Specialist

Location

India , Indore

Salary:

Not provided

Cibirix

Expiration Date

Until further notice

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support ticketing systems
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

Job Responsibility

Respond to customer queries in a timely and accurate way, via phone, email and ticketing system
Identify customer needs and help customers use specific features
Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Fulltime

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

English Fluency Required (High B2-C1)
4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
Experience monitoring and maintaining network and security systems or relevant knowledge
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Great communicator with the ability to work alongside a team across multiple locations
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up

Job Responsibility

Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
Provide Service Desk support for all Enterprise IT related applications
Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
Set up and maintain the office network, computer setup, distribution and employee onboarding
Provide replacement equipment in accordance with department policy
Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
Attend all meetings unless you receive approval to not attend in advance

What we offer

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program

Fulltime

IT Help Desk Support Specialist

Dutech Systems

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Help Desk Support Specialist

Help Desk Support Specialist

IT Help Desk Support Specialist

Help Desk Specialist

IT Help Desk Specialist

Help Desk Specialist

IT Support Specialist (Advanced Service Desk)

Customer Support Specialist

IT Support Specialist

IT Help Desk Support Specialist

Dutech Systems

Location:United States , Boston

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Help Desk Support Specialist

Help Desk Support Specialist

IT Help Desk Support Specialist

Help Desk Specialist

IT Help Desk Specialist

Help Desk Specialist

IT Support Specialist (Advanced Service Desk)

Customer Support Specialist

IT Support Specialist

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 20, 2026