CrawlJobs Logo
Intratek Computer, Inc. Logo Intratek Computer, Inc. · IT - Administration

It Help Desk Specialist

United States, Dallas Fort Worth · Job Posted June 16, 2026
Apply Position
Job Link Share

Job Description

Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training Respond to technical IT assistance requests from the ticketing system Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Identify and suggest possible improvements on procedures

Job Responsibility

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training
  • Respond to technical IT assistance requests from the ticketing system
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements on procedures

Requirements

  • Minimum of three-year experience in a technical support role and related field customer service experience
  • Experience in and working knowledge of PC hardware and laptop repair, networking, Microsoft Windows, remote client connectivity and software installation and removal
  • Exceptional customer service
  • Strong analytical skills
  • able to assess and solve issues in a high-pressure environment
  • Maintains a good understanding of IT industry trends
  • Excellent written and oral communication skills
  • Ability to participate in after hours on-call support
  • Proficiency in Office365 and other business software applications
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues

What we offer

  • Medical benefits
  • Paid vacation
  • Paid holidays
Intratek Computer, Inc. - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Help Desk Specialist

8 matching positions

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Bellevue
Salary
Salary:
85000.00 - 115000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...
Location
Location
United States , Westmont
Salary
Salary:
65000.00 - 95000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree in Computer Science, Information Technology, or equivalent work experience
  • DataClear Certification (or equivalent recognized data-security credential) required
  • Minimum 1 year of technical support or help-desk experience
  • Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
  • Excellent customer service and ability to explain technical concepts to non-technical users
  • Ability to lift and carry IT equipment up to 50 lbs.
Job Responsibility
Job Responsibility
  • Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
  • Troubleshoot and resolve hardware, software, network, and infrastructure issues
  • Configure, deploy, and track desktops, laptops, and peripherals
  • Manage user onboarding/offboarding, hardware procurement, and system documentation
  • Provide user training and create support resources
  • Collaborate with vendors and internal stakeholders to maintain high service levels.
What we offer
What we offer
  • Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
  • Generous paid time off, holidays, and parental leave
  • Flexible work options
  • Professional growth and development opportunities.
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Minneapolis
Salary
Salary:
75000.00 - 95000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Miami
Salary
Salary:
85000.00 - 115000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Folsom
Salary
Salary:
85000.00 - 115000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
  • Ability to work from scripts, knowledge base articles, and standard operating procedures
  • Comfortable handling high call volumes and managing multiple tickets at once
  • Strong problem-solving skills and the ability to remain calm and professional under pressure
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Houston
Salary
Salary:
85000.00 - 115000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
  • Ability to work from scripts, knowledge base articles, and standard operating procedures
  • Comfortable handling high call volumes and managing multiple tickets at once
  • Strong problem-solving skills and the ability to remain calm and professional under pressure
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...
Location
Location
United States , Santa Fe
Salary
Salary:
85000.00 - 115000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
Job Responsibility
Job Responsibility
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects
  • Fulltime
Read More
Arrow Right

Help Desk / IT Support Specialist

We are proactively building a network of Help Desk / IT Support professionals fo...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–4+ years of experience in IT support or help desk environments
  • Strong troubleshooting skills across Windows environments and common business applications
  • Familiarity with ticketing systems and IT service management processes
  • Basic knowledge of networking concepts (VPN, DNS, DHCP)
  • Strong communication and customer service skills
Job Responsibility
Job Responsibility
  • Provide Tier 1–2 technical support for hardware, software, and system-related issues
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications
  • Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk
  • Support user onboarding and offboarding, including account setup and access management
  • Escalate complex technical issues to appropriate internal teams when necessary
  • Maintain documentation of incidents, processes, and resolutions
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right