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Revel Staffing Logo Revel Staffing · IT - Administration

IT Help Desk Specialist

United States, Houston 85000.00 - 115000.00 USD / Year · Job Posted January 16, 2026
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Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Job Responsibility

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
  • Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
  • Properly document all incidents, actions taken, and resolutions in the ticketing system
  • Escalate complex issues to higher-level support or application teams as needed
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
  • Support increased call volumes during peak periods and special projects

Requirements

  • High school diploma or GED required
  • associate degree in IT or related field preferred
  • MediClear Certification (or equivalent HIPAA certificate) required
  • 1+ year of IT help desk, service desk, or technical support experience preferred
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
  • Strong verbal and written communication skills with a clear, customer-first mindset
  • Ability to work from scripts, knowledge base articles, and standard operating procedures
  • Comfortable handling high call volumes and managing multiple tickets at once
  • Strong problem-solving skills and the ability to remain calm and professional under pressure
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