IT Help Desk Specialist Jobs

Revel Staffing

Location:
United States, Westmont

Category:
IT - Administration

Contract Type:
Not provided

Salary:

65000.00 - 95000.00 USD / Year

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Job Description:

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist. This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

Job Responsibility:

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

Requirements:

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

What we offer:

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Help Desk Specialist