IT Help Desk Intern Job at BOLLINGER MISSISSIPPI SHIPBUILDING LLC (Lockport)

Help Desk Analyst

We are in search of a Help Desk Analyst to join our team in the Communications i...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1+ years of experience in a Help Desk Analyst role or similar position
Strong knowledge and experience with Android Development
Proficiency in Cisco Technologies
Experience with Citrix Technologies
Proficiency in using Mac Computers
Comprehensive understanding and experience with Microsoft products and services
Ability to manage and troubleshoot issues related to Active Directory
Experience with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management

Job Responsibility

Provide thorough technical support, primarily for Windows environments and applications
Efficiently handle and resolve end-user problems, both onsite and remotely
Prioritize and process requests received through the IT helpdesk
Utilize desktop remote control products for troubleshooting
Modify workstation configurations, utilities, software default settings
Maintain and efficiently use the helpdesk tracking software
Document and update internal procedures
Assist with onboarding new users
Install, test, and configure new workstations, peripheral equipment, and software
Maintain an accurate inventory of all equipment, software, and software licenses

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Manager

We are looking for an experienced Help Desk Manager to lead and enhance IT suppo...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT support or help desk management
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory
Strong understanding of networking concepts, including Cisco and Citrix technologies
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune
Familiarity with cloud technologies and ITSM practices
Expertise in hardware configurations, deployments, and technical support
Ability to quickly adapt to new technologies and drive user adoption across the organization
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment

Job Responsibility

Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences
Develop and execute strategies to improve end-user support and optimize IT service delivery
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility
Provide training to end-users and IT team members on operational procedures and new technologies
Supervise and coordinate tasks for contractors and the internal End-User Support Team
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources
Collaborate with HR to streamline IT onboarding and offboarding processes for employees
Ensure compliance with organizational policies while fostering a user-focused IT culture

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst

We’re looking for a customer-focused individual to join our fast-paced Helpdesk ...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Good IT skills
Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
Knowledge and experience of Microsoft SQL Server
Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Problem-solve, striving to deliver first-time resolutions

Job Responsibility

Answer or make calls to inspHire customers to learn about and/or address any issues and software needs
Take full ownership of cases, responding efficiently and accurately
Identify solutions and preventative measures to improve the overall customer experience
Utilise internal systems and keep databases up-to-date
Ensure all cases are progressed in line with the inspHire SLO's
Proactively share information to distribute knowledge and improve the customer experience

What we offer

25 days annual leave
Enrolment into the company pension scheme after probation
Spacious offices located just outside of town
Lots of support to make sure you are successful

Fulltime

ServiceNow Admin/Help Desk Liaison

In this role, you will be a key player in optimizing and supporting the ServiceN...

Location

United States , Bloomington, MN

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role
1+ year of proven experience and familiarity with ServiceNow IT Service Management (ITSM) and application functionality
Ability to handle escalated support tickets
Strong organizational skills to handle multiple tasks
Comfortable wearing multiple hats in a growing environment

Job Responsibility

Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support
Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs
Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests
Develop strategies to improve efficiency and address system/process gaps proactively
Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support
Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment
Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11
Provide knowledge and leadership in addressing system concerns for users
Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Customer Support Specialist

Location

India , Indore

Salary:

Not provided

Cibirix

Expiration Date

Until further notice

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support ticketing systems
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

Job Responsibility

Respond to customer queries in a timely and accurate way, via phone, email and ticketing system
Identify customer needs and help customers use specific features
Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Fulltime

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , Bellevue

Salary:

85000.00 - 115000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

IT Help Desk Intern

BOLLINGER MISSISSIPPI SHIPBUILDING LLC

Location:
United States , Lockport

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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IT Help Desk Intern

BOLLINGER MISSISSIPPI SHIPBUILDING LLC

Location:United States , Lockport

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

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Location:
United States , Lockport

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Job Posted:
March 01, 2026