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Robert Half Logo Robert Half · IT - Administration

IT Help Desk I

United States, Kapolei Contract work · Job Posted May 29, 2026
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Job Description

We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800.

Job Responsibility

  • Assist with the administration of computer systems, laptops, and software
  • Trouble-shoot networking issues
  • Resolve hardware issues and repairs
  • Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns
  • Other duties as assigned

Requirements

  • High school diploma or equivalent required
  • Associate degree in MIS, ICS, comparable degree, or high school diploma with at least 5 years experience in Information Systems/Technology field preferred
  • A+, Network+, or equivalent certification required
  • Experience troubleshooting hardware, software, printers, and network connectivity issues is required
  • Ability to manage multiple service requests, stay organized, and support technical project timelines
  • A valid Driver License and daily access to an automobile required
  • Applicants should be able to reliably commute or reside within the region to meet business needs
  • Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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