IT Help Desk I Job at Robert Half (Kapolei)

It Help Desk I

We are looking for an IT Help Desk I specialist to provide hands-on technical su...

Location

United States , Waianae

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
At least 3 years of experience in information systems, information technology, or a related technical support environment
A+ certification, Network+ certification, or an equivalent credential
Valid driver’s license and reliable daily access to a personal vehicle
Ability to troubleshoot hardware, software, printer, and basic network issues in a hands-on support setting

Job Responsibility

Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations
Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required
Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components
Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves
Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives
Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work
Perform document scanning and help organize technical or project materials to ensure information is easy to access
Contribute to additional IT support and project-related duties as business needs require

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

It Help Desk Technician

As a Help Desk Technician, you will assist clients with technical issues via pho...

Location

United States

Salary:

40000.00 - 45000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred

Job Responsibility

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer

Fulltime

Technical Help Desk I

We are looking for a customer-focused Technical Help Desk I specialist to suppor...

Location

United States , Naperville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required.
1-2 years of technical support or related experience.
Foundational knowledge of PLCs, electrical components, and industrial mechanical systems.
Strong verbal and written communication skills with the ability to guide conversations clearly and professionally.
Solid organizational skills with careful attention to detail and the ability to handle multiple priorities.
Experience using Microsoft Office applications and working with spreadsheets to analyze information logically.
Ability to perform effectively in high-pressure situations and maintain a solution-oriented approach.

Job Responsibility

Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information.
Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology.
Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation.
Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality.
Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution.
Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively.
Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.

What we offer

Medical, vision, dental, and life and disability insurance.
Enrollment in our company 401(k) plan.

Fulltime

Technical Help Desk I

We are looking for a detail-oriented Technical Help Desk I team member to join a...

Location

United States , Naperville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1-2 years of technical support, help desk, or related experience
Foundational understanding of PLCs, electrical components, and industrial mechanical systems
Strong verbal and written communication skills with the ability to lead clear, confident conversations
Solid organizational skills with close attention to detail and the ability to manage several tasks simultaneously
Proficiency with Microsoft Office applications and experience working with spreadsheets to review and interpret data
Must be legally authorized to work in the United States and meet minimum age requirements

Job Responsibility

Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information
Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions
Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas
Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through
Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends
Use internal systems and office tools to document requests, review data, and support daily help desk operations
Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach
Contribute to team goals by supporting operational priorities and helping maintain consistent service standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

It Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing techn...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)
Familiarity with Windows 10/11, Microsoft 365, and common business applications
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to stay organized, prioritize tasks, and work independently or in a team environment

Job Responsibility

Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate more complex issues to senior IT staff as needed
Provide exceptional customer service and clear communication to end users
Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
Help maintain inventory of IT equipment and software licenses
Follow IT policies, security guidelines, and best practices

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

IT Help Desk Support Specialist

We're looking for an experienced IT Help Desk Support Specialist to provide hand...

Location

United States , Spokane

Salary:

28.00 - 30.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience supporting Windows desktop operating systems
Experience configuring and repairing desktop computers and peripherals
Experience supporting Microsoft Office applications
Experience supporting iOS and Android mobile devices
Audio/visual and conference room technology support experience
Experience working within an ITSM or helpdesk ticketing environment
Outstanding customer service and communication skills
Excellent troubleshooting and problem-solving abilities
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Provide exceptional desktop and technical support to end users both onsite and remotely
Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
Assist with mobile device support for iOS and Android smartphones and tablets
Provide audio/visual and conference room technology support
Document all support activities using IT service management (ITSM) ticketing systems
Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
Maintain IT asset inventory and equipment lifecycle records
Partner with distribution center teams to support printers, warehouse technology, and operational equipment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

It Help Desk Specialist

Serving as the first point of contact for customers seeking technical assistance...

Location

United States , Dallas Fort Worth

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Minimum of three-year experience in a technical support role and related field customer service experience
Experience in and working knowledge of PC hardware and laptop repair, networking, Microsoft Windows, remote client connectivity and software installation and removal
Exceptional customer service
Strong analytical skills
able to assess and solve issues in a high-pressure environment
Maintains a good understanding of IT industry trends
Excellent written and oral communication skills
Ability to participate in after hours on-call support
Proficiency in Office365 and other business software applications
Good understanding of computer systems, mobile devices and other tech products

Job Responsibility

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training
Respond to technical IT assistance requests from the ticketing system
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

IT Help Desk Technician

We are looking for an IT Help Desk Technician to provide responsive technical su...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or customer-facing technical support position
Practical experience supporting macOS and iOS devices in a workplace environment
Working knowledge of Windows operating systems, basic networking concepts, and common endpoint issue resolution
Strong verbal and written communication skills with a customer-focused approach to support
Ability to follow established technical procedures and recognize when an issue should be escalated
Valid driver’s license and willingness to travel locally as needed

Job Responsibility

Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access
Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting
Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform
Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context
Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment
Travel to nearby branch locations when needed to deliver in-person technical assistance and device support
Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

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