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Robert Half Logo Robert Half · IT - Administration

It Help Desk I

United States, Waianae · Job Posted June 10, 2026
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Job Description

We are looking for an IT Help Desk I specialist to provide hands-on technical support for hardware, software, and networked systems in Hawaii. This long-term contract position is ideal for someone who enjoys solving technical issues, supporting day-to-day IT operations, and assisting with equipment deployment across a healthcare environment. The role also requires strong coordination skills, with the ability to manage timelines, support project-related activities, and contribute to organized technical documentation.

Job Responsibility

  • Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations
  • Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required
  • Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components
  • Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves
  • Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives
  • Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work
  • Perform document scanning and help organize technical or project materials to ensure information is easy to access
  • Contribute to additional IT support and project-related duties as business needs require

Requirements

  • High school diploma or equivalent
  • At least 3 years of experience in information systems, information technology, or a related technical support environment
  • A+ certification, Network+ certification, or an equivalent credential
  • Valid driver’s license and reliable daily access to a personal vehicle
  • Ability to troubleshoot hardware, software, printer, and basic network issues in a hands-on support setting

Nice to have

  • Associate degree in information technology, computer systems, or a comparable field
  • Experience supporting schedules, timelines, scanning tasks, or project coordination activities

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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