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Baskervill · IT - Administration

IT Help Desk Coordinator

United States, Richmond · Job Posted January 26, 2026
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Job Description

Great systems have the power to empower ideas and connect people. At Baskervill, we take that seriously—and we have a lot of fun doing it. Baskervill is an award-winning, multidisciplinary design firm with nearly 130 years of experience shaping influential spaces across the world. Our IT team (lovingly called the pIT Crew) plays a critical role in keeping people connected, productive, and supported across our six global offices—and we’re looking for a Richmond-based IT Help Desk Coordinator who takes pride in making things work (and fixing them when they don’t).

Job Responsibility

  • Helping teammates navigate and resolve questions with company-supported hardware, software, and applications
  • helping prepare reports that give insight into help desk activity and opportunities for improvement
  • setting up new employee workstations, including hardware, operating systems, software, and cabling
  • tracking issues through resolution and keeping help desk documentation accurate and up to date
  • supporting IT asset inventory, training materials, and vendor coordination

Requirements

  • High school diploma or GED (required)
  • 0–1 year of experience in corporate IT or a service desk environment
  • familiar with issue-tracking systems and IT support workflows
  • organized, communicative, and eager to learn

Nice to have

  • Associate’s degree in IT, computer science, or a related field is a plus
  • holds certifications like CompTIA A+ or Network+, preferably

What we offer

  • Medical and dental coverage with 100% of employee premiums funded
  • paid parental leave
  • a 401(k) with employer match
  • short- and long-term disability coverage
  • paid personal time, paid holidays, and a floating holiday
  • flex spending account
  • competitive salary commensurate with experience and skills
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