IT Help Desk Analyst Job at Revel Staffing (Charlotte)

IT help desk analyst

The American Society of Radiologic Technologists is seeking an IT help desk anal...

Location

Salary:

Not provided

American Society of Radiologic Technologists

Expiration Date

Until further notice

Requirements

Preferred degree in a computer-related field, but candidates with experience in lieu of a degree will be considered
Courteous and professional manner
Customer service oriented
Multitasker
Ability to work in a fast-paced environment

Job Responsibility

Perform hands-on fixes for staff computers, including installing and upgrading software, installing hardware, and configuring systems and applications
Manage test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help desk requests
Field incoming help requests from end users via ticket system
Access software updates, drivers, knowledge bases, and independently conduct research on Internet to aid in problem resolution and apply diagnostic utilities to assist in troubleshooting when necessary
Document the help desk request problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution
Identify and learn appropriate software and hardware used and supported by the organization
Setup, configure, and maintain computer workstations, mobile devices and peripherals
install and configure corporate software for staff
Perform preventative maintenance on all end-user devices as required
Prioritize and schedule problem resolution

What we offer

100% employer-paid premiums for medical, dental, vision, life insurance, short- and long-term disability, and identity theft protection for employees
Generous 401(k) plan with company match
Vacation, sick time and holiday pay
Community volunteer paid time off
Tuition reimbursement and opportunity for professional development

IT Help Desk Analyst

A respected defense industry organization is conducting a confidential search fo...

Location

United States , Santa Fe

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service

Job Responsibility

Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates

Fulltime

Help Desk Analyst – IT Support

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , San Diego

Salary:

80000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

IT Support - Help Desk Analyst

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , Los Angeles

Salary:

80000.00 - 120000.00 / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

Help Desk Analyst with IT Asset Management

A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing...

Location

United States , Delray

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in an IT support/help desk environment
Knowledge of IT Asset Management principles, processes, and tools
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms
Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software
Excellent communication and customer service abilities
Detail-oriented with strong organizational skills for accurate asset tracking

Job Responsibility

Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues
Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs
Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning)
Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses
Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies
Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance
Generate reports on asset utilization, inventory status, and incidents as required
Educate and assist end users on IT policies, software installations, and best practices for security and compliance
Escalate complex technical issues to higher-level support or specialized teams as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a government ...

Location

United States , Decatur

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing help desk or desktop support in a detail-focused environment
Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices
Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support
Familiarity with Active Directory for routine account-related support activities
Strong communication skills with the ability to assist users clearly and effectively
Proven ability to manage multiple support requests while maintaining accuracy and responsiveness
Customer-service mindset with a consistent focus on delivering a positive user experience
Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience

Job Responsibility

Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality
Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution
Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion
Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach
Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use
Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets
Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance
Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications
Suggest practical updates to support processes and documentation to improve service quality and operational efficiency

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsi...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution
familiarity with ServiceNow is preferred
Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues
Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments
Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM
Ability to administer user accounts and access within Active Directory and Azure Active Directory
Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner
Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings

Job Responsibility

Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner
Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments
Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs
Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues
Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity
Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities
Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service
Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs fo...

Location

United States , Hemet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization
Working knowledge of Active Directory and user support within Microsoft Windows environments
Hands-on experience supporting Windows 10 systems and common end-user hardware
Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently
Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions
Strong communication skills with the ability to support both technical and non-technical users
Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting

Job Responsibility

Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites
Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology
Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time
Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces
Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings
Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments
Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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IT Help Desk Analyst

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