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Naughty Dog Logo Naughty Dog · IT - Administration

IT Hardware Generalist

United States Employment contract 34.00 - 42.00 USD / Hour · Job Posted June 15, 2026
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Job Description

Naughty Dog is seeking a Hardware Generalist to join our team in supporting our infrastructure and development team. This position will be the main point of contact for hardware support of our local and remote users.

Job Responsibility

  • Serve as the main support contact for hardware issues within Naughty Dog
  • Build, configure, maintain, and repair bespoke workstations
  • Prioritize and manage multiple support requests while maintaining SLA expectations
  • Perform remote and local troubleshooting through various diagnostic techniques
  • Follow up with users and see problems through to resolution
  • Properly escalate unresolved queries to the next level of support
  • Install, modify, and repair computer hardware, software, and peripherals for users
  • Track hardware assets from procurement through deployment, maintenance, and retirement
  • Maintain accurate inventory records and hardware documentation
  • Perform relocation of workstations, lab equipment, and servers throughout the studio
  • Record, track, and document the help desk request problem-solving process from creation to resolution
  • Provide white glove service to VIP executives and studio visitors

Requirements

  • 3+ years of working experience in providing help desk support in a studio or enterprise environment
  • Expert knowledge of PC hardware architecture, workstation assembly, deployment, troubleshooting, and repair
  • Expert troubleshooting of PC, server, and A/V hardware
  • Strong client-facing and communication skills
  • Strong understanding of the Microsoft Windows 11 operating system
  • Ability to safely lift and move computer equipment and peripherals as required
  • Experience with Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
  • Proficiency in Microsoft Office 365
  • Familiarity with TCP networking and other basic networking protocols

Nice to have

  • Operating Systems: Linux, Mac OS, Windows Server 2022
  • Languages: Python, SQL, PowerShell, Bash
  • Familiarity with live streaming hardware and software
  • Familiarity with Sony PlayStation 5 hardware, software interfaces and peripherals
  • Passion for games

What we offer

  • Medical
  • Dental
  • Vision
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