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3dB Labs Logo 3dB Labs · IT - Administration

IT Generalist

United States, West Chester · Job Posted February 18, 2026
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Job Description

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.

Job Responsibility

  • End User Support: Maintain/upgrade computers, peripherals, networking equipment, etc.
  • Onboard new employees’ computers and handheld devices
  • Familiarize new employees with systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
  • Respond to tickets
  • Networking Support: Configure devices for appropriate networking permissions
  • General troubleshooting/maintenance
  • Infrastructure Support: VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
  • Create and implement backup and disaster recovery strategies
  • Run cable as needed

Requirements

  • US Citizen, ability to obtain a US Government Top Secret Clearance
  • 5-10 years IT experience
  • Bachelors or Associates degree in IT, Computer Systems, or similar
  • Experience in a Linux and Windows based environment

Nice to have

  • Current or past US security clearance is a major plus
  • Familiarity with Cisco CLI a plus

What we offer

  • 100% coverage of employee and dependent medical, vision, and dental
  • Coverage of co-pays and deductibles
  • 401k, profit sharing of up to 25% of your salary
  • Flexible hours
  • Bank of holiday and PTO hours
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