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A growing boutique IT consulting firm is seeking a highly skilled IT Generalist to provide white-glove technology support for a high-profile client in the Beverly Hills area. This role is ideal for a well-rounded technical professional who thrives in fast-paced environments, enjoys direct client interaction, and can confidently manage systems, networks, and end-user support. This position is fully onsite and requires a consultative, customer-focused mindset. The ideal candidate is equally comfortable troubleshooting executive-level workstation issues, managing cloud platforms, and designing network solutions. Candidates with experience in Managed Service Provider (MSP) environments or those who have served as the primary IT resource for an organization are highly encouraged to apply.
Job Responsibility
Resolve advanced desktop and end-user support issues across Windows and macOS environments
Manage user accounts and permissions across cloud services and business applications
Architect, deploy, and troubleshoot network infrastructure, including routers, switches, wireless systems, and firewalls
Build and maintain strong relationships with client stakeholders
Coordinate with third-party vendors and oversee technical implementations
Create and maintain clear technical documentation
Support identity and access management initiatives
Assist with endpoint management and device deployment strategies
Requirements
5+ years of IT experience in a Systems Administrator, Network Administrator, Systems Engineer, Tier III Support, or similar role
Experience in an MSP environment or demonstrated success supporting multiple technologies and stakeholders in a fast-paced setting
Strong troubleshooting skills across both Windows and macOS platforms
Hands-on experience with Microsoft 365 administration
Experience with Microsoft Entra ID (Azure AD) and identity management
Experience with MDM platforms such as Microsoft Intune and/or Jamf
Strong networking knowledge, including router, switch, firewall configuration, and network troubleshooting
Ability to design, configure, and support network infrastructure from ISP handoff through end-user connectivity
Experience supporting collaboration platforms such as Slack, Zoom, Dropbox, and Google Workspace
Excellent written and verbal communication skills
Strong customer service orientation with a consultative, white-glove support mindset
Nice to have
Experience with Fortinet/FortiGate networking and security products
Knowledge of SAML and Single Sign-On (SSO) implementations
Experience deploying and managing Windows and macOS endpoint management solutions
Bachelor's degree in Information Technology, Computer Science, or related field
Industry certifications such as CompTIA, Microsoft, Cisco, or equivalent