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Darkhorse Technologies Logo Darkhorse Technologies · IT - Administration

IT Field Technician

United States, Syracuse Employment contract 43000.00 - 50000.00 USD / Year · Job Posted May 29, 2026
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Job Description

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance. As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients. Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

Job Responsibility

  • Provide excellent customer service via phone, remote, and on-site technical support
  • Walk clients through diagnostic procedures to identify and resolve errors
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests
  • Perform maintenance tasks on end user devices
  • Provide ongoing user training and self-fix solutions to clients
  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
  • Handle technical requests such as password resets, drive mapping, and user account setup
  • Run network lines, punch down cable, and terminate RJ45 connections
  • Provide Saturday coverage as part of an on-call rotation schedule
  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer
  • Microsoft Office 365
  • Apple OS, and more

Requirements

  • Excellent verbal and written communication
  • Proven time management skills
  • Proven reliability and the ability to work independently
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • 1-2 years of tech support experience
  • 1-2 years of customer service experience
  • Bachelor’s degree in Information Technology or Computer Science is preferred
  • Must have reliable transportation

Nice to have

Bachelor’s degree in Information Technology or Computer Science

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