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Beacon Hill Logo Beacon Hill · IT - Administration

It Field Technician

United States, Madison · Job Posted June 10, 2026
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Job Description

Madison-based government org is seeking a FieldTech Support resource to provide desktop support across their central office and field facilities. This role focuses on maintaining and troubleshooting end-user devices while supporting hardware refresh initiatives and day-to-day technical issues.

Job Responsibility

  • Troubleshoot and resolve desktop/laptop issues (onsite and remote support)
  • Image, configure, and deploy new devices
  • Support device setup and provide end-user assistance
  • Maintain asset inventory and handle equipment lifecycle/recycling
  • Manage and close tickets within the DOC ticketing system
  • Support field locations periodically (travel required within WI)
  • Follow DOC processes, policies, and technical standards

Requirements

  • 2+ years of experience with: Remote troubleshooting
  • End-user support and customer interaction
  • Device imaging and deployment
  • Strong customer service and communication skills
  • Ability to work independently and within a team environment
  • Ability to manage multiple tasks and meet deadlines
  • Must be comfortable with physical requirements (lifting up to 50 lbs, standing up to 8 hours as needed)

Nice to have

AV integration experience

What we offer

  • Mileage reimbursement or access to state vehicle when traveling
  • Flexible scheduling options (4x10s, 5x8s, or 9-hour schedule with rotating day off)
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