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Inspired is a rapidly growing global education group with its Head Office located in Alfragide, Portugal, alongside one of our flagship Inspired Schools, PaRK International School. Committed to academic excellence, we are on a remarkable journey to shape the future of education on a global scale. To join our team at PaRK International School in Lisbon, we are looking for an IT Field Support Technician/Helpdesk, who will be responsible for maintaining and optimising the school’s technology infrastructure. This role involves providing technical support to staff and students, ensuring the smooth running of hardware and software systems, managing user accounts, and contributing to the overall IT security across the school.
Job Responsibility:
Provide daily technical support and troubleshoot hardware, software, and network issues via the Helpdesk ticketing system
Install, configure, and maintain software, hardware, and IT tools to support the operational needs of the school
Set up and manage user accounts, email services, workstations, and access controls
Monitor system performance and conduct preventative maintenance to ensure reliability and efficiency
Maintain IT security through proper management of firewalls, backups, and access protocols
Develop and deliver training to staff on new technologies and systems
Oversee the 1:1 laptop programme for staff, students, and families, acting as the primary point of contact
Contribute to infrastructure planning and improvements, including regular maintenance and upgrades
Build and maintain internal documentation, manuals, and IT policies
Requirements:
A high school diploma and a minimum of 1 year of experience in an IT support role (System Administrator or similar)
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are an advantage
Solid knowledge of IT systems, including Windows environments, network tools, email systems, and access control
Strong troubleshooting skills and a customer service mindset
Ability to manage priorities effectively, work collaboratively, and solve problems with resourcefulness
Good communication skills and the ability to train and support end users
Fluency in English (Portuguese is a plus)
Familiarity with educational environments and IT security best practices is a plus
Nice to have:
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are an advantage
Portuguese is a plus
Familiarity with educational environments and IT security best practices is a plus