IT Field Services Engineer Job at Alter Domus (London)

Job Description

For our IT Department, we are seeking a Field Service Engineer to provide reliable, professional on-site support for end-user devices and workplace equipment across our supported locations. This role sits at the foundation of our Field Services operation, ensuring devices are prepared, delivered, maintained and managed accurately throughout their lifecycle. You will work closely with end users, follow documented procedures and contribute to the accuracy of our asset and inventory data. The ideal candidate is organised, service-oriented and takes pride in delivering consistent, high-quality support.

Job Responsibility

Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes
Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations
Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment
Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption
Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required
Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures
Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner
Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle
Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair
Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes
Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally
Availability to support activities outside standard business hours, including weekends, may be required with prior notice

Requirements

Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context
Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot
Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals
Basic awareness of asset management principles, inventory processes and data protection requirements
Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent
Ability to follow documented procedures accurately and update records consistently
Strong communication skills with professional, user-facing manner and a customer-first approach
Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively
Compliance with safety protocols and quality standards is always expected
English is required. Knowledge of the local language of the assigned site is an advantage and may be required depending on location.

Nice to have

ITIL Foundation
CompTIA A+
Microsoft Fundamentals or equivalent vendor hardware certification
Experience supporting Mac OS environments

What we offer

Alter Domus Academy
Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
Additional day off for your birthday
Continuous mentoring
Active sports, events and social committees
24/7 support available from Employee Assistance Program
Employee Share Plan
Plus additional local benefits depending on your location

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IT Field Services Engineer

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