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IT Field Service Technician

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Robert Half

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Location:
United States , East Hartford

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.

Job Responsibility:

  • Travel to customer sites within the local service area to diagnose and resolve technical issues on-site
  • Deploy, configure, and support Windows-based computers, including both hardware components and installed applications
  • Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals
  • Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services
  • Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools
  • Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours
  • Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership

Requirements:

  • At least 3 years of experience in IT support, desktop services, or field-based technical roles
  • Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments
  • Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware
  • Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware
  • Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools
  • Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation
  • Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations
  • Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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