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IT Field Service Representative/IT Support Specialist

Arcfield

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Location:
United States, Chantilly

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

63205.50 - 151881.88 USD / Year
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Job Description:

The IT Field Service Representative/IT Support Specialist is a hybrid role that blends technical support for end-users and the administration of IT systems. This position is responsible for ensuring smooth day-to-day operation of IT services, providing frontline technical support to end-users, and managing the organization’s IT infrastructure. The individual will troubleshoot technical issues, perform routine maintenance, and implement system upgrades to ensure optimal performance and security.

Job Responsibility:

  • Serve as a point of contact for IT support requests, responding to incoming inquiries via phone, email, ticketing system, or in person
  • Diagnose and resolve hardware, software, and network-related issues for desktops and printers
  • Install, configure, and update end-user operating systems, applications, and security software
  • Provide onboarding support, including setting up and configuring devices, user accounts, and email systems for new employees
  • Educate and train end-users on basic technology tasks such as password management, data backup, and software usage
  • Document help desk tickets, issue resolutions, and repetitive problems to enable efficient troubleshooting and to inform future preventative measures
  • Escalate unresolved issues to senior IT staff or vendors when necessary
  • Maintain a positive customer-service approach to problem-solving and issue resolution
  • Install, configure, and maintain IT infrastructure
  • Manage Active Directory, group policies, and user accounts, ensuring appropriate access permissions
  • Monitor system performance and ensure high levels of availability and reliability
  • Plan and apply system upgrades, patches, and firmware updates to maintain compliance and security standards
  • Monitor and respond to security vulnerabilities or incidents, ensuring systems are protected from breaches or cyber threats
  • Work with internal teams and external vendors to implement new IT initiatives, projects, or solutions
  • Maintain inventory of hardware and software assets

Requirements:

  • Strong understanding of desktop hardware troubleshooting
  • Proficiency with Windows operating systems
  • Understanding of information security best practices
  • Knowledge of Active Directory, Office administration, and email exchange systems
  • Knowledge of virtualization technologies (e.g., VMware, Hyper-V)
  • Familiarity with networking protocols (e.g., TCP/IP, DHCP) and hardware (e.g., routers, firewalls, switches)
  • Basic knowledge of scripting and automation (PowerShell, Bash, Python preferred)
  • Exceptional problem-solving, analytical, and multitasking abilities
  • Clear and effective written and verbal communication skills, with a service-oriented attitude
  • 5 to 7 years of experience with BS/BA or 3 to 5 years with MS/MA
  • DoD Approved 8570 - IAT Level II (e.g., Sec+, CISSP, etc.) and corresponding IT certification (e.g., A+, Microsoft Certified Solutions Associate (MCSA), etc.)
  • Active Top Secret/SCI Clearance with CI Polygraph
  • Ability to lift and carry IT equipment weighing up to 50 lbs
  • Availability for on-call support as needed, including occasional after-hours and weekend support
  • Willingness to travel to additional office locations. (travel approximately 10% of time)

Nice to have:

  • Experience with Linux system administration, with corresponding Linux certification
  • Experience with Network system administration, with corresponding Network certification
  • Experience with Voice over IP phone systems
What we offer:
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short Term and Long-Term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • wellness programs as well as other optional benefit elections

Additional Information:

Job Posted:
December 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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