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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

IT Field Service Engineer

United Kingdom, Glasgow Employment contract 25000.00 - 30000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

Are you an experienced IT Engineer who enjoys getting out on the road, solving technical challenges and delivering exceptional customer service? At Microminder, part of the DD Group, we've been delivering trusted Managed IT Services for over 40 years, supporting more than 2,500 businesses across the UK and Ireland. As part of a growing organisation, we're continuing to invest in our people, technology and customers, and you guessed it, as part of this we're looking for an IT Field Service Engineer to join our team in Glasgow. If you're someone who enjoys variety, loves solving problems and takes pride in providing an outstanding customer experience, we'd love to hear from you.

Job Responsibility

  • Providing remote and onsite technical support for a wide range of IT issues
  • Installing and configuring hardware, software and network infrastructure
  • Supporting Microsoft 365 and Windows Server environments
  • Troubleshooting networking, desktop and server issues
  • Carrying out maintenance visits, emergency call-outs and project work
  • Completing site surveys and infrastructure assessments
  • Installing and supporting VoIP solutions
  • Maintaining accurate documentation and ticket updates within our service management platform
  • Working closely with our Service Delivery Team to deliver an exceptional customer experience

Requirements

  • Experience working within an MSP or IT Support environment
  • Technical Support experience: 3+ years preferred
  • A full UK driving licence
  • Excellent troubleshooting and fault-finding skills
  • Strong communication and customer service skills
  • Experience supporting Microsoft 365 environments
  • Good knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy
  • Strong desktop, hardware and networking experience
  • Experience using remote support tools
  • Knowledge of VoIP systems
  • The ability to prioritise workloads and manage multiple customer requests
  • A proactive attitude and a genuine passion for technology

Nice to have

  • Microsoft Azure experience
  • Datto RMM and PSA experience
  • ShadowProtect backup knowledge
  • Experience within healthcare or dental IT environments
  • Knowledge of Digital X-Ray systems

What we offer

  • Company pension
  • Ongoing training and development
  • The opportunity to work with a wide variety of technologies
  • A supportive team environment
  • Career progression within a growing business that's part of the DD Group
  • The chance to make a genuine difference to our customers every day
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