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This role is a regional role covering an area across the South of England. You will be responsible for supporting Breedon internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit.
Job Responsibility:
Regularly engage with key customers and sites to proactively identify areas of improvement and address issues
Pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS
Undertake general field support activities covering all site/office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment
Produce and maintain relevant technical documentation for Services within Workplace Services
Proactively monitor systems and networks to identify potential issues
Application support and software installation
Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Assist fellow engineers with more complex tasks such as cabling
Replace faulty equipment as required
Respond within agreed time limits to call-outs
Work continuously on assigned tasks/helpdesk tickets to completion within agreed SLAs
Support the roll-out of new applications, sites or decommissioning of sites as applicable
Proactively support company compliance to Health and Safety legislation
Work closely with all members of the BTS team across the group when required
Undertake any other activity as reasonably requested by management
Requirements:
In depth knowledge and experience of Desktops, Laptops
Experience of Windows 10 and Windows 11
Office365 management and maintenance
Application support and software installs
Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions
Knowledge of tablet/mobile phone support with both IOS and Android software
Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops
Knowledge of firewalls, proxies, and antivirus software
Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results
Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness
Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness
Excellent team player
Hold a full UK/EU driving license
Flexible approach to work/tasks
Can-do, positive/solution focused attitude
Highest level of customer service
Prepared to visit any sites across the group at short notice
May be required to travel to and from sites either early or late in the day
May be required to stay away from home on occasion
Nice to have:
Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework
Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell
Knowledge or experience of the Excalibur software program
Knowledge of ManageEngine ServiceDesk Plus ticket logging system