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IT Field Engineer

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Palo Alto Networks

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Location:
Japan , Chiyoda

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining the positive, professional, customer service mind-set to serve your IT customers. You will also "learn the ropes" of a complex, full-stack environment. You will work closely with a senior technical staff of experts (Windows, Linux, VMWare, SQL, Storage) to learn how to support and maintain critical IT Infrastructure. This is a foundational role for someone passionate about operations and automation, eager to apply classroom knowledge to real-world corporate policies and procedures. This position is at our Tokyo Office and primarily supports Japan & Korea users onsite and other users in JAPAC regions remotely.

Job Responsibility:

  • Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs)
  • Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers
  • Apply company policies and procedures to resolve routine technical issues
  • Provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems
  • Work under supervision to understand and execute existing scripts to increase operational efficiency

Requirements:

  • Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 5-10 years of relevant professional experience
  • Fundamental understanding of Microsoft Technologies, MscOS, basic networking, and virtualization concepts
  • Recent hands-on technical support experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
  • Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support
  • A strong desire to learn Windows/Intune, MacOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools
  • Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks
  • Passion, drive, energy, and a great attitude
  • Business level Japanese and English both in written and verbal

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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