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IT Field Engineer

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Social Value Portal Ltd

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

40000.00 GBP / Year
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Job Description:

We are an established IT services provider supporting clients within highly regulated, security-focused environments. Our work spans on-site and remote support, cloud technologies, and enterprise infrastructure. We are seeking an IT Field Engineer based within commutable distance of Central London to deliver high-quality technical support across multiple client sites. This is a hands-on role suited to someone passionate about technology, troubleshooting, and working directly with end users in fast-paced environments. When not on site, you will provide second-line support as part of a wider service desk team.

Job Responsibility:

  • Provide on-site IT support across multiple customer locations in and around London
  • Deliver 2nd line support for desktop, server, network, and cloud-based issues
  • Troubleshoot complex technical environments and time-critical incidents
  • Build strong working relationships with end users and key stakeholders
  • Accurately log and document incidents, requests, and resolutions
  • Escalate issues in line with agreed procedures when required
  • Support the service desk remotely via phone and email when not on site
  • Share knowledge and contribute to continuous improvement within the support team
  • Act as a professional and reliable technical representative at customer sites

Requirements:

  • Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role
  • At least 1 year's experience working as a Field Engineer across multiple customer sites
  • Experience working within an IT Solution Provider / MSP environment
  • Strong knowledge of: Microsoft Azure
  • Microsoft 365 / Office 365
  • Windows Server & Windows OS
  • Active Directory
  • Virtualised environments
  • Networking (LAN, WAN, VPN, Wireless)
  • Microsoft Exchange & Outlook
  • Antivirus solutions
  • Data backup solutions (including Veeam and cloud-hosted backups)
  • Proven PC hardware and software troubleshooting skills
  • Excellent communication skills with a professional telephone manner
  • Strong customer service focus and attention to detail
  • Ability to manage workload independently and work under pressure
  • Flexible, proactive, and eager to expand technical knowledge
What we offer:
  • Competitive annual leave allowance
  • Overtime and on-site incentives
  • Pension scheme
  • Health cash plan
  • Access to employee benefits and discount platforms
  • Training and professional development opportunities
  • Social events
  • Cycle-to-work scheme
  • Electric car leasing scheme
  • Access to discounted hardware and software

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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