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IT Field Engineer

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360 Resourcing Solutions

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Location:
United Kingdom , Cardiff or Bristol

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35700.00 GBP / Year
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Job Description:

Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our friendly UK IT team. You’ll help keep our technology running smoothly across more than 18 retail locations, working with modern systems, helpful colleagues and a brand that values professionalism and collaboration.

Job Responsibility:

  • Provide field‑based IT support to regional teams and retail locations
  • Resolve technical issues on‑site
  • Deploy desktops, laptops, telephony and end‑user devices
  • Create and manage rollout plans with international teams and external suppliers
  • Document technical workflows, configurations and business processes
  • Identify opportunities to improve processes
  • Deliver 1st, 2nd and 3rd line support
  • Handle helpdesk tickets, emails and telephone queries
  • Test hardware, software and configuration changes
  • Provide input on emerging technologies
  • Support planned maintenance activities
  • Complete daily system health checks and routine maintenance
  • Manage IT assets, stock control and equipment lifecycle
  • Regular travel between multiple retail locations
  • Diagnosing and resolving hardware, software and basic network connectivity issues
  • Supporting site technologies such as printers, POS systems and handheld devices
  • Following structured change management processes
  • Coordinating internal and external resources for IT‑related work
  • Assisting with installation, configuration and maintenance of routers, switches and firewalls
  • Supporting VPN configuration and connectivity troubleshooting
  • Carrying out routine network administration
  • Working with zoning concepts such as DMZ
  • Handling LAN and Wi‑Fi troubleshooting
  • Managing Wi‑Fi technologies at a basic operational level
  • Producing clear technical documentation, diagrams and procedures

Requirements:

  • Previous IT field support or hands‑on technical experience
  • Strong knowledge of Microsoft Office and Microsoft 365
  • Experience managing vendors and service partners
  • Experience supporting or coordinating projects
  • A positive, clear and professional communication style
  • A structured approach to diagnosing issues and documenting work
  • A conceptual understanding of networking, including: SD‑WAN, MPLS, routing
  • Modern firewall technologies
  • LAN and Wi‑Fi environments
  • DMZ zoning
  • Familiarity with structured cabling, tracing, patching and identifying common faults
  • A full UK driving licence is essential

Nice to have:

  • Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience
  • Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4
  • Awareness of PCI DSS requirements
What we offer:
  • Up to 15% annual bonus
  • A tax‑efficient ECOP / ECOS car after one month’s service
  • Business mileage reimbursed
  • Accommodation for overnight stays reimbursed
  • A company laptop and company mobile phone will be provided
  • Pension scheme with life assurance
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Access to our company loan car scheme for close family
  • Share Incentive Scheme
  • Mortgage and pension advice seminars
  • Excellent manufacturer training and clear career development opportunities
  • Cycle to Work scheme, including e‑bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Eye test voucher scheme
  • 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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