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IT Field Engineer

ttech.uk.com Logo

T-Tech

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Location:
United Kingdom , Reading

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

If you are an engineer who enjoys autonomy, visibility, and building trusted client relationships, this is an opportunity to step into a genuinely impactful position. We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable, high-performing environments while acting as a trusted technical partner to your clients. You will serve as the link between client sites and internal teams, combining strong troubleshooting capability with clear communication and excellent service delivery.

Job Responsibility:

  • Managing escalated technical support tickets from 1st Line, resolving more complex issues
  • Conducting thorough root cause analysis rather than applying short-term fixes
  • Supporting users remotely and attending site visits when required
  • Providing clear technical guidance and practical solutions to end users
  • Accurately documenting incidents and resolutions within the ticketing system
  • Monitoring system performance and proactively identifying areas for improvement
  • Contributing ideas to improve processes and overall service delivery

Requirements:

  • Strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals
  • Thrive in a client-facing environment
  • Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders
  • Enjoy ownership and accountability
  • Work well independently while contributing to a wider technical team
  • Take pride in delivering high standards of service
  • Appreciate variety and structured problem-solving
What we offer:
  • Pension scheme after 3 months, with T-Tech matching contributions up to 4%
  • Life Assurance at 3x your salary to provide financial security for your family
  • Income Protection to support you in the event of long-term illness
  • 23 days’ holiday plus your birthday off
  • Access to continuous learning, including CBT Nuggets
  • Exposure to modern Microsoft technologies and real-world projects
  • Clear and genuine career progression pathways
  • Friday Pulse to regularly check in on wellbeing and engagement
  • Suggestion Box platform so your ideas influence how we improve
  • Open communication with leadership
  • Quarterly social events
  • Medical cashback scheme with BUPA
  • A supportive, people-first environment

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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