IT Field Delivery Engineer Job at SCC

IT Field Delivery Engineer

To attend customer sites to provide support of IT hardware and software products...

Location

United Kingdom , Leicester

Salary:

Not provided

SCC

Expiration Date

Until further notice

Requirements

Full UK driving licence
Must have excellent customer facing skills
Will be required to be self-motivated with good organisational skills, and can work unsupervised
Can obtain relevant technical certifications
CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience
Ability to work at height and undertake varied manual handling activities
Will display positive behaviours which support team productivity
Security clearance or willingness to apply will be required for this role

Job Responsibility

Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals
Complete customer rebuilds and configuration to desk
Assist other engineers in the delivery of service to our customers
Cover site roles where required due to planned or un-planned absence
Achieve the dynamic KPI targets set for your role
Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements
Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates
This will also include the completion of any part movements and RMA generation
Will be able to carry out IMAC projects with little supervision and lead as and when required
Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard

What we offer

Competitive base salary plus company benefits
Broad flexible benefits scheme
2 paid-for volunteering days a year
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities

Fulltime

IT Field Delivery Engineer

To attend customer sites to provide support on IT hardware and software products...

Location

United Kingdom , Bristol

Salary:

28000.00 GBP / Year

SCC

Expiration Date

Until further notice

Requirements

Must always be professional and presentable
Must have a full UK driving licence
Must have excellent customer facing skills
Security clearance or willingness to apply will be required for this role
Will be required to be self-motivated with good organisational skills and can work unsupervised
Must possess or can obtain relevant technical certifications
Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience
Must possess the ability to work at height and undertake varied manual handling activities
Will display positive behaviours which support team productivity

Job Responsibility

Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA)
Conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals
Complete customer rebuilds and configuration to desk
Assist other engineers in the delivery of service to our customers
Cover site roles where required due to planned or un-planned absence
Achieve the dynamic KPI targets set for your role
Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time
Utilise a mobile device to check and update allocated calls in a timely manner
Assist other engineers to carry out IMAC projects
Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role

What we offer

Large company benefits
A broad flexible benefits scheme
2 paid-for volunteering days a year

Fulltime

IT Field Delivery Engineer

To attend customer sites to provide support on IT hardware and software products...

Location

United Kingdom , London

Salary:

26000.00 - 27000.00 GBP / Year

SCC

Expiration Date

Until further notice

Requirements

Must always be professional and presentable
Must have a full UK driving licence
Must have excellent customer facing skills
Must be able to obtain the Government and/or Police Security levels required
Will be required to be self-motivated with good organisational skills and can work unsupervised
Must possess or can obtain relevant technical certifications
Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience
Must possess the ability to work at height and undertake varied manual handling activities
Will display positive behaviours which support team productivity

Job Responsibility

Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA)
Work efficiently and proactively to deliver IT support services to a wide range of customers
Undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals
Complete customer rebuilds and configuration to desk
Assist other engineers in the delivery of service to our customers
Cover site roles where required due to planned or un-planned absence
Achieve the dynamic KPI targets set for your role
Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time
Utilise a mobile device to check and update allocated calls in a timely manner
Carry out IMAC projects with little supervision and lead as and when required

What we offer

Competitive base salary plus company benefits
Broad flexible benefits scheme
2 paid-for volunteering days a year

Fulltime

IT Field Delivery Engineer - Site

To attend customer sites to provide support of IT hardware and software products...

Location

United Kingdom , London

Salary:

28000.00 - 29260.00 GBP / Year

SCC

Expiration Date

Until further notice

Requirements

Customer requirement to always be professional and presentable with excellent customer facing skills
Need to have a full UK driving licence
Demonstrate that they are self-motivated with good organisational skills and can work unsupervised
Trained to at least the CompTIA A+ qualification or have the equivalent knowledge / experience. Possess or can obtain relevant technical certifications
Demonstrate the ability to work at height and undertake varied manual handling activities
Display positive behaviours which support team productivity

Job Responsibility

Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements
Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required
Complete IMAC projects to customer procedures and specifications where required
Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required
Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed
Achieve the KPI targets set for your role
Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations
Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA
Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard
Carry out any other reasonable request from your line management

What we offer

large company benefits
a broad flexible benefits scheme
2 paid-for volunteering days a year

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

IT Field Engineer

We are seeking a skilled Service Desk / Field Engineer to join our IT Service De...

Location

Spain , Madrid

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Typically requires a BA/BS in Information Technology or equivalent, with 2+ years of hands-on experience in a Service Desk or Field Support role
Strong proficiency in Google Workspace administration, endpoint management, Zoom, and identity/access management tools
Experience supporting macOS and Windows devices, SaaS applications, VPN, and enterprise collaboration platforms
Working knowledge of scripting (PowerShell, Python, or similar) or using automation tools to streamline IT operations
Proven commitment to exceptional user support, balancing empathy, technical accuracy, and efficiency
Comfortable working within a global support model, partnering across time zones and regions to provide consistent service delivery
Naturally curious and proactive in adopting new support technologies and improving daily IT operations
Business level Spanish and English both in written and verbal

Job Responsibility

Deliver responsive, customer-focused IT assistance for software, hardware, and collaboration system issues, including Google Workspace, Zoom, and Slack
Troubleshoot complex or recurring problems, identify systemic issues, and recommend improvements to reduce downtime and ticket volume
Maintain and support core services, including Google Workspace, endpoint management (macOS, Windows), networking, VPN, and access management tools (Okta, CyberArk)
Create and update documentation, runbooks, and knowledge base articles to ensure consistency across the global service desk team
Develop or modify automation scripts (PowerShell, Python, or similar) to streamline routine tasks and improve operational efficiency
Provide on-site support for end-user devices, conference room A/V setups, office network connectivity, and workstation provisioning
Communicate effectively and empathetically with users, ensuring timely resolutions and a positive support experience
Experiment responsibly with AI technologies to assist with troubleshooting, data collection, and proactive issue detection

Fulltime

IT Field Engineer

If you are an engineer who enjoys autonomy, visibility, and building trusted cli...

Location

United Kingdom , Reading

Salary:

Not provided

T-Tech

Expiration Date

Until further notice

Requirements

Strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals
Thrive in a client-facing environment
Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders
Enjoy ownership and accountability
Work well independently while contributing to a wider technical team
Take pride in delivering high standards of service
Appreciate variety and structured problem-solving

Job Responsibility

Managing escalated technical support tickets from 1st Line, resolving more complex issues
Conducting thorough root cause analysis rather than applying short-term fixes
Supporting users remotely and attending site visits when required
Providing clear technical guidance and practical solutions to end users
Accurately documenting incidents and resolutions within the ticketing system
Monitoring system performance and proactively identifying areas for improvement
Contributing ideas to improve processes and overall service delivery

What we offer

Pension scheme after 3 months, with T-Tech matching contributions up to 4%
Life Assurance at 3x your salary to provide financial security for your family
Income Protection to support you in the event of long-term illness
23 days’ holiday plus your birthday off
Access to continuous learning, including CBT Nuggets
Exposure to modern Microsoft technologies and real-world projects
Clear and genuine career progression pathways
Friday Pulse to regularly check in on wellbeing and engagement
Suggestion Box platform so your ideas influence how we improve
Open communication with leadership

Fulltime

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

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IT Field Delivery Engineer

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