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IT Field Delivery Engineer

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SCC

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Location:
United Kingdom , Bristol

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Job Responsibility:

  • Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA)
  • Conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals
  • Complete customer rebuilds and configuration to desk
  • Assist other engineers in the delivery of service to our customers
  • Cover site roles where required due to planned or un-planned absence
  • Achieve the dynamic KPI targets set for your role
  • Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time
  • Utilise a mobile device to check and update allocated calls in a timely manner
  • Assist other engineers to carry out IMAC projects
  • Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role
  • Work towards a basic knowledge of servers and basic networking equipment
  • Carry out any other reasonable request from your line management
  • Participate in 24/7 coverage via a rota system (where contractually identified)
  • Work a certain amount of overtime when required to do so
  • Practice ‘Quick Win’ processes
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Maintain company assets to keep them in good working order and good general condition
  • Be familiar with customer policies and processes where applicable

Requirements:

  • Must always be professional and presentable
  • Must have a full UK driving licence
  • Must have excellent customer facing skills
  • Security clearance or willingness to apply will be required for this role
  • Will be required to be self-motivated with good organisational skills and can work unsupervised
  • Must possess or can obtain relevant technical certifications
  • Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience
  • Must possess the ability to work at height and undertake varied manual handling activities
  • Will display positive behaviours which support team productivity
What we offer:
  • Large company benefits
  • A broad flexible benefits scheme
  • 2 paid-for volunteering days a year

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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