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Randstad Logo Randstad · IT - Administration

It Field And Support Technician

Australia, Darwin · Job Posted June 15, 2026
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Job Description

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.

Job Responsibility

  • Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
  • Support end-user devices such as desktops, laptops, and associated software
  • Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
  • Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
  • Maintain accurate records of hardware configurations and contribute to the internal knowledge base
  • Provide high-quality customer service by communicating technical information clearly to non-technical users
  • Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

Requirements

  • Proven hands-on experience with computer hardware, software, and troubleshooting
  • Previous experience working within a Service Desk or Helpdesk environment
  • Excellent communication skills with a strong focus on customer service
  • Ability and willingness to travel frequently to remote locations and work in challenging field environments
  • Experience in remote Indigenous communities or retail environments is highly regarded
  • Confidence using hand and power tools is a plus
  • Australian Citizenship or Permanent Residency
  • Current Australian Driver’s Licence
  • Ability to obtain necessary clearances for remote community work

Nice to have

  • Experience in remote Indigenous communities or retail environments is highly regarded
  • Confidence using hand and power tools is a plus

What we offer

  • 5 weeks annual leave + 17.5% leave loading
  • 12% superannuation
  • Competitive salary with ability to salary package with additional benefits and money saving rewards
  • The chance to make a meaningful difference in remote First Nations communities
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