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IT Expert

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Net Friends

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Location:
United States , Raleigh-Durham metro area

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about analyzing and solving IT issues for clients? At Net Friends, our aim is to deliver an amazing, seamless experience to our customers. We do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work-life balance. Join us!

Job Responsibility:

  • Provide both remote and on-site IT support to a diverse group of customers
  • Travel to headquarters in Durham, NC, as well as to customer sites in nearby counties
  • Work core hours from 8:30 am to 5:30 pm, Monday through Friday
  • Participate in a rotating on-call schedule for evenings and weekends
  • Take full ownership of tasks and see them through to resolution
  • Deliver outstanding customer service in every interaction

Requirements:

  • Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience, customer support, or customer-facing IT positions
  • Extensive Windows 10/11 Professional operating system support experience
  • Proficiency with macOS operating systems and hardware
  • Experience with Google Workspace
  • Experience using remote control software to provide desktop support
  • Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
  • Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
  • Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
  • Accounts, Permissions, and Policies in an Active Directory domain environment
  • Professional presentation with an approachable personality
  • Superior customer support
  • Professional spoken and written communication skills, including correct usage of punctuation and grammar
  • The ability to pay attention to specified task duration and accurately track time
  • Reliable transportation
  • Ability to work autonomously, managing your own time to complete tasks and meet deadlines

Nice to have:

  • Microsoft Modern Desktop Administrator Associate (MDAA) certification
  • Microsoft tools knowledge (Azure AD, Microsoft Intune/Endpoint Manager, Microsoft 365)
  • Windows Server 2012-2022 operating systems
  • Microsoft Azure Fundamentals (AZ-900) certification
  • AWS certifications
  • Apple and Linux certifications
  • Network+ certification
What we offer:
  • Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
  • 401K and Roth 401k plan with match
  • Monthly phone, internet, and travel stipend
  • Three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
  • Five days of Paid Sick Leave (PSL) annually
  • Eight Paid Holidays
  • Professional development resources

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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