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Net Friends

Location:
United States, Raleigh-Durham metro area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you passionate about analyzing and solving IT issues for clients? At Net Friends, our aim is to deliver an amazing, seamless experience to our customers. We do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work-life balance. Join us!

Job Responsibility:

Provide both remote and on-site IT support to a diverse group of customers
Travel to headquarters in Durham, NC, as well as to customer sites in nearby counties
Work core hours from 8:30 am to 5:30 pm, Monday through Friday
Participate in a rotating on-call schedule for evenings and weekends
Take full ownership of tasks and see them through to resolution
Deliver outstanding customer service in every interaction

Requirements:

Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience, customer support, or customer-facing IT positions
Extensive Windows 10/11 Professional operating system support experience
Proficiency with macOS operating systems and hardware
Experience with Google Workspace
Experience using remote control software to provide desktop support
Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
Accounts, Permissions, and Policies in an Active Directory domain environment
Professional presentation with an approachable personality
Superior customer support
Professional spoken and written communication skills, including correct usage of punctuation and grammar
The ability to pay attention to specified task duration and accurately track time
Reliable transportation
Ability to work autonomously, managing your own time to complete tasks and meet deadlines

Nice to have:

Microsoft Modern Desktop Administrator Associate (MDAA) certification
Microsoft tools knowledge (Azure AD, Microsoft Intune/Endpoint Manager, Microsoft 365)
Windows Server 2012-2022 operating systems
Microsoft Azure Fundamentals (AZ-900) certification
AWS certifications
Apple and Linux certifications
Network+ certification

What we offer:

Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
401K and Roth 401k plan with match
Monthly phone, internet, and travel stipend
Three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
Five days of Paid Sick Leave (PSL) annually
Eight Paid Holidays
Professional development resources

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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