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Net Friends Logo Net Friends · IT - Administration

IT Expert

United States, Raleigh-Durham metro area · Job Posted February 14, 2026
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Job Description

As an IT Expert within our Operations teams, you’ll provide both remote and on-site IT support to a diverse group of customers throughout the Raleigh-Durham metro area. This role reports to our headquarters in Durham, NC, as well as to customer sites in nearby counties; with core hours from 8:30 am to 5:30 pm, Monday through Friday, and a rotating on-call schedule for evenings and weekends.

Job Responsibility

  • Provide both remote and on-site IT support to a diverse group of customers
  • Work directly in client environments to provide on-site support
  • Work confidently and independently within a team structure, supporting clients at all levels
  • Collaboration within our Operations teams
  • Take full ownership of tasks and see them through to resolution
  • Deliver outstanding customer service in every interaction

Requirements

  • Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience, customer support, or customer-facing IT positions
  • Extensive Windows 10/11 Professional operating system support experience
  • Proficiency with macOS operating systems and hardware
  • Experience with Google Workspace
  • Experience using remote control software to provide desktop support
  • Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
  • Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
  • Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
  • Accounts, Permissions, and Policies in an Active Directory domain environment
  • Professional presentation with an approachable personality
  • Superior customer support
  • Professional spoken and written communication skills, including correct usage of punctuation and grammar
  • The ability to pay attention to specified task duration and accurately track time
  • Reliable transportation
  • Ability to work autonomously, managing your own time to complete tasks and meet deadlines

Nice to have

  • Microsoft Modern Desktop Administrator Associate (MDAA) certification
  • Microsoft tools knowledge (Azure AD, Microsoft Intune/Endpoint Manager, Microsoft 365)
  • Windows Server 2012-2022 operating systems
  • Microsoft Azure Fundamentals (AZ-900) certification
  • AWS certifications
  • Apple and Linux certifications
  • Network+ certification

What we offer

  • Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
  • 401K and Roth 401k plan with match
  • Monthly phone, internet, and travel stipend
  • Three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
  • Five days of Paid Sick Leave (PSL) annually
  • Eight Paid Holidays
  • Professional development resources
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