CrawlJobs Logo

IT Expert - Tier 1

netfriends.com Logo

Net Friends

Location Icon

Location:
United States , Durham

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Are you passionate about analyzing and solving IT issues for clients? Do you want to be a member of a growing Helpdesk team, working with a specialized group of IT experts responsible for being the first line of customer contact, investigating issues and providing solutions?

Job Responsibility:

  • Handling all aspects of inbound customer requests during designated shifts via assigned communication queues
  • Performing initial investigations into support requests
  • Being accountable for responding to and meeting our SLA requirements
  • Establishing and maintaining both customer and internal documentation
  • Performing initial (and ongoing) client and situational assessments
  • Providing problem-solving, troubleshooting, and proper escalation of issues
  • Engaging clients and assisting with consultation and basic technology training

Requirements:

  • Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience and customer support
  • Proficiency with macOS operating systems and hardware
  • Extensive MS Windows OS professional support experience
  • Windows Server 2012-2022 operating systems
  • Experience using remote control software to provide desktop support
  • Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
  • Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
  • Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
  • Google Workspace administration and support (Gmail, Drive, Calendar, user management, security settings)
  • Accounts, Permissions, and Policies in an Active Directory domain environment
  • Professional presentation with an approachable personality
  • Superior customer service skill rooted in happiness from helping people
  • Appropriate spoken and written communication skills, including correct usage of punctuation and grammar
  • Ability to work autonomously, managing your own time to complete tasks and meet deadlines
  • A love of technology and a job well done
What we offer:
  • Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
  • 401K plan with match
  • Monthly phone, internet, and travel stipend
  • Up to three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
  • Five days of Paid Sick Leave (PSL) annually
  • Eight Paid Holidays
  • Professional development resources

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Net Friends - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Expert - Tier 1

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in a Tier 3 helpdesk or advanced technical support role
  • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
  • Proficiency in troubleshooting complex technical issues and providing expert guidance
  • Strong communication and leadership skills
  • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
  • Ability to mentor and support junior team members effectively
  • Exceptional problem-solving skills and adaptability
Job Responsibility
Job Responsibility
  • Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
  • Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
  • Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
  • Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
  • Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
  • Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
  • Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
  • Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Senior Consultant

Building on our strong foundation in Singapore and India, Allianz Consulting is ...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree
  • 3 to 6 years of experience, with a preference for candidates with prior Tier 1/ Tier 2 management consulting or advisory experience
  • Experience in mergers and acquisitions, sales and distribution, transaction advisory or IT delivery is a plus
  • Exposure to the financial services/ insurance industry is preferred
  • Fluent in spoken and written English
  • A second language would be an advantage
  • Strong interpersonal skills – able to work well with both junior team members and senior organizational leaders
  • Robust analytical and problem-solving proficiency, including methodological and conceptualization skills, moderation and presentation
  • Passionate and self-driven with a knack for creativity and innovative thinking
  • International working experience or ability to navigate different working cultures
Job Responsibility
Job Responsibility
  • Lead strategic initiatives and programs through rigorous analysis, structured problem-solving, and implementation of high-impact solutions for our operating entities
  • Build and nurture client relationships to drive successful outcomes and future growth opportunities
  • Develop deep expertise and establish yourself as a subject matter expert in key strategic areas
  • Support business development through strategic pitches and proposal development
  • Fulltime
Read More
Arrow Right

Principal Consultant

Building on our strong foundation in Singapore and India, Allianz Consulting is ...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree
  • 6+ years of experience, with a preference for candidates with prior Tier 1/ Tier 2 management consulting or advisory experience
  • Experience in mergers and acquisitions, sales and distribution, transaction advisory or IT delivery is a plus
  • Exposure to the financial services/ insurance industry is preferred
  • Fluent in spoken and written English
  • A second language would be an advantage
  • Strong leadership and interpersonal skills – proven ability to lead teams and influence senior stakeholders
  • Outstanding analytical and problem-solving proficiency, including methodological and conceptualization skills, moderation and presentation
  • Passionate and self-driven with a track record of innovative thinking and driving change
  • International working experience or demonstrated ability to navigate different working cultures
Job Responsibility
Job Responsibility
  • Lead and oversee multiple strategic initiatives through structured methodologies, ensuring exceptional quality and impactful solutions for our operating entities
  • Build and manage senior stakeholder relationships while serving as a trusted advisor to drive strategic outcomes and long-term partnerships
  • Serve as a recognized subject matter expert in strategic areas and guide the development of intellectual capital
  • Drive practice growth through business development leadership and strategic client proposition development
  • Fulltime
Read More
Arrow Right

Director - Global Service Desk

The Director, Global Service Desk functions as the 'Centralized Front Door' for ...
Location
Location
United States
Salary
Salary:
Not provided
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service Desk Management: Extensive experience managing high-volume, 24/7 Service Desk environments in a retail or enterprise setting
  • Customer Service Excellence: A relentless focus on the end-user experience, with the ability to de-escalate complex situations and drive customer satisfaction
  • Operational Triage: Strong ability to define triage workflows to distinguish between remote software fixes (Tier 1) and physical hardware dispatches (Tier 2)
  • Data-Driven Decision Making: Ability to analyze ticket trends to identify training gaps, upstream system issues, or staffing needs
  • Leadership & People Management: Demonstrated success in leading, coaching, and developing a large team of support agents and supervisors
  • Business Insight: Understanding of the retail operating model to differentiate between 'System Issues' and 'Operational/Process Issues'
  • Education: Master's Degree or Equivalent Level preferred
  • Experience: Wide and deep experience providing expert competence (Over 10 years to 15 years), specifically in Service Desk or Call Center management
  • Managerial Experience: Experience planning, managing, and organizing resources within short/medium timescales and overall policy framework (6 to 10 years)
Job Responsibility
Job Responsibility
  • Global Service Desk Leadership: Manage the 24/7/365 Tier 1 support function. Ensure continuous coverage and rapid response for all incoming incidents and service requests from over 6,400 Stores, 30 DCs, and several Corporate offices
  • End-User Experience: Develop and execute a comprehensive support plan that enhances the end-user experience. Act as the primary liaison for end-users, managing escalations and communication
  • Operational Partnership (Remote vs. Physical): Work in close partnership with the Director, Remote Site Operations. Ensure the Service Desk effectively triages issues remotely to resolve them at Tier 1 before dispatching tickets for physical on-site resolution
  • Ticket Lifecycle Management: Responsible for the accurate logging, categorization, and prioritization of all incoming tickets. Manage the escalation of tickets to Tier 2/3 support teams (e.g., Network, Platforms, App Dev) when remote resolution is not possible
  • Scope & Operational Boundaries: Actively manage the scope of the Service Desk to ensure focus remains on technical resolution. You must ensure non-IT business requests are routed to the appropriate partners
  • Performance Analytics: Monitor, report on, and analyze Service Desk performance (Speed to Answer, Abandonment Rate, FCR). Set appropriate performance objectives for direct reports and hold them accountable
What we offer
What we offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right

Product Expert (Tier 3)

We’re looking for a Product Expert (Tier 3) who is passionate about problem solv...
Location
Location
South Africa
Salary
Salary:
Not provided
dotdigital.com Logo
Dotdigital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6 years of experience in technical support, implementation, or solutions engineering (SaaS/MarTech/ecommerce preferred)
  • Strong grasp of browser technologies (DOM, HTTP, HTML, CSS, JS)
  • Experience troubleshooting APIs with tools like Postman
  • Familiarity with templating languages (Liquid, Django, Handlebars, Jinja, etc.)
  • Proven ability to manage complex investigations and prioritize effectively in a fast-paced environment
  • Empathy-driven communication skills with both technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Become a subject matter expert on advanced Dotdigital functionality and integrations
  • Investigate and resolve complex customer problems across CRM/ecommerce integrations, APIs, program automations, web tracking, domains/DNS, and campaign management
  • Provide empathetic, clear, and technically accurate support via live chat, email, and phone
  • Mentor Tier 1 and Tier 2 colleagues, sharing best practices and contributing to internal documentation
  • Build deep product knowledge across the Fresh Relevance platform, including personalization scripts, data feeds, and advanced use cases
  • Troubleshoot issues related to website tracking, dynamic content (banners, recommendations, overlays), JavaScript and template logic, and attribution/analytics discrepancies
  • Support ecommerce and CRM integrations (e.g., Shopify, Magento, Salesforce) alongside REST/JavaScript APIs
  • Partner with script writing and QA teams to validate solutions, review code, and support custom use cases
  • Contribute to process improvements and advocate for customer needs through collaboration with Product and Engineering
  • Resolve issues relating to CRM and ecommerce integrations (Magento, Shopify, Salesforce, BigCommerce, Dynamics, etc.)
What we offer
What we offer
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward
  • Annual Udemy training allowance
  • DEI commitment
  • Fulltime
Read More
Arrow Right

Senior Director of Information Technology

This is a full-time position based at our main office in Overland Park, KS. You ...
Location
Location
United States , Overland Park
Salary
Salary:
Not provided
ariacarepartners.com Logo
Aria Care Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS degree in Computer Science, Engineering, or related field
  • 10+ years of progressive experience in IT leadership roles
  • Extensive experience with AWS and/or Azure cloud platforms (data architecture, data models, data lakes)
  • Experience designing and supporting HIPAA-compliant systems and PHI data environments
  • Experience leading cybersecurity programs and enterprise security tools
  • Preferred experience in Financial Services/Insurance in addition to healthcare experience
  • Ability to work independently and effectively in a collaborative leadership environment
  • Strong analytical, problem-solving, and organizational skills
  • Excellent written and verbal communication skills with the ability to explain complex technical topics to non-technical audiences
  • Demonstrated attention to detail and commitment to quality
Job Responsibility
Job Responsibility
  • Provide strategic oversight of cloud infrastructure across AWS and Azure, including system availability, scalability, security, and cost management
  • Oversee platforms responsible for integrations between internal systems (e.g., NextGen EMR, Salesforce) and external systems (e.g. e-payments portal, vendor partners)
  • Oversee the design, management, and governance of data lakes and data layers that store and secure HIPAA-protected PHI
  • Serve as the primary thought leader and subject matter expert for cloud infrastructure architecture, design, and maintenance
  • Provide strategic leadership of the enterprise cybersecurity program, including security tools, threat prevention, employee education, and incident response
  • Oversee evaluation and implementation of security features and tools to enhance data protection on existing platforms
  • Ensure compliance with HIPAA and other applicable privacy, security, and regulatory requirements
  • Oversee enterprise IT operations and support functions, including IT Help Desk (Tier 1, Tier 2, Tier 3), hardware provisioning, user access and license management, application support, networks, firewalls, servers, and endpoint infrastructure
  • Ensure stability and scalability within the systems and infrastructure throughout ACP’s environments
  • Plan for, and manage, costs to ensure cost-effective implementation and support of the business
What we offer
What we offer
  • Paid Time Off (PTO), which starts accruing from your first day at work
  • Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
  • 401k Retirement Plan with 100% Company Match on your first 4%
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Pet insurance
  • Company match for Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Company paid Employee Assistance Program (EAP)
  • Fulltime
Read More
Arrow Right

Senior Specialist, myHR

The myHR team members are the first point of contact for all HR questions, inclu...
Location
Location
United States , Overland Park
Salary
Salary:
Not provided
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Bachelors Degree preferred
  • 2-4 years experience in HR environment, or strong Call Center/Customer Service background
  • 2-4 years experience around HR data and analysis preferred
  • Up to 2 years experience working and contributing to projects
  • Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint, OneNote)
  • Intermediate Knowledge of HR applications, including ADP, KeneXa, Workday, Cornerstone, Zendesk ticketing systems, and various vendor sites
  • Consistently work within department and company guidelines and the ability to maintain advanced knowledge of company policies and procedures
  • Customer Service
  • Attention To Detail
Job Responsibility
Job Responsibility
  • Answer and resolve a high volume of HR related inquiries (i.e. payroll, benefits, timekeeping, and HR policies) via emails, phones, tickets, and chat system to ensure first time resolution
  • Troubleshoot and provide technical support to exceed service levels while referring employees to appropriate departments as needed
  • Act as a central point of contact by researching, resolving, and responding to all escalated calls and issues and communicate status to supervisor/manager on a timely basis
  • Troubleshoot and resolve issues that might prevent timely processing or result in data integrity issues
  • Maintain ownership of issues and lead operational duties by monitoring the mailbox, phone queue, ticketing queue, and chat system to ensure resolution is reached and communicated to the customer within the Service Level Agreement
  • Communicate status of resolutions to supervisor/manager
  • Serve as a Subject Matter Expert for Tier 1 Support for HR programs, processes, and support policies in order to provide accurate solutions to customers and assist other team members in issue resolution
  • Identify process improvement opportunities that enhance the quality and efficiency of the HR Services team and the Employee Experience
  • Create and maintain documentation for the existing knowledge base tool (Internal Portal that houses HR Services information)
  • Also responsible for other Duties/Projects as assigned by business management as needed
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • Fulltime
Read More
Arrow Right

Servicenow Administrator

Location: Hybrid-Remote. The role will require travel, as needed to project loca...
Location
Location
United States , Alexandria
Salary
Salary:
Not provided
sparibis.com Logo
Sparibis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain a Public Trust security clearance
  • 5+ years of professional experience in ServiceNow administration
  • Bachelor’s degree in information technology or related field or equivalent professional experience
  • Will require travel, as needed to project locations
  • Has demonstrated hands on experience with ServiceNow administration
  • Experience integrating ServiceNow into other systems and tools
  • Experience designing and implementing automated workflows
  • Familiarity with relevant ServiceNow scripting/programming languages, including but not limited to Java Script
  • ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Planning, executing, monitoring, controlling, and closing all technical tasks related to administration, configuration, and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services
  • Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed
  • Creating and maintaining service catalog items and workflows
  • Designing and implementing automated workflows to streamline processes
  • Integrating ServiceNow with other systems and tools
  • Creating and maintaining reports and dashboards for various stakeholders
  • Providing training and support to end-users and other administrators
  • Identifying opportunities for process improvements and implementing best practices
  • Creating and maintaining system design and operations documentation
  • Advising on the impact of any proposed changes to the ServiceNow environment
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy