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Robert Half Logo Robert Half · IT - Administration

IT Executive Support Specialist

United States, Coppell Employment contract, Contract work 28.00 USD / Hour · Job Posted July 03, 2026
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Job Description

This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.

Job Responsibility

  • Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs
  • Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals
  • Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime
  • Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance
  • Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology

Requirements

  • Experience providing executive or VIP IT support in a corporate environment with strong customer-facing responsibilities
  • Working knowledge of Apple devices (macOS, iOS, iPadOS) and Windows environments, including basic troubleshooting and device functionality
  • Experience with endpoint management and security tools such as JAMF, Workspace ONE (AirWatch), or similar MDM solutions
  • Hands-on experience with Microsoft 365, Teams, and enterprise applications in an end-user support environment
  • Ability to manage high-pressure situations with professionalism, maintain composure, and provide proactive communication to executive stakeholders
  • Experience supporting AV technologies (conference room setups, Crestron or similar systems)
  • Strong troubleshooting skills across hardware, software, and network-related issues with the ability to quickly research and resolve unknown problems

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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