IT Equipment Management Specialist

The IT Equipment Management Specialist plays an important role at American Food & Vending by maintaining the availability of Information Technology equipment. This Specialist will inventory, receive, order and evaluate computer, POS, network, and peripheral equipment. The IT Equipment Management Specialist will also contribute to the department’s reputation for customer service by doing other tasks as required, including, but not limited to, taking incoming calls, creating the appropriate ticket, and connecting the request to the right support technician in a professional manner that leaves the customers feeling well-heard and well taken care of. The IT environment is fast-paced and requires flexibility and tenacity to deal with ever-changing priorities. This position requires sound troubleshooting and problem-solving skills, good customer service skills and a sense of the importance of supporting our customers well. Also required is the ability to communicate information of a technical nature in a clear manner to non-technical users. This position requires a willingness to independently follow existing policies and procedures and to demonstrate initiative where appropriate.