IT Engineering and Support Lead

Dotdigital has a smart, capable IT team - and we want to keep it that way. This role is about making that team more powerful: automating the repetitive so that the humans on the team are freed up for the complex, interesting work. We believe in excellent human support for the hard problems (and you’ll be a part of providing that support), but we don't think humans should be spending their days on password resets. You'll be a senior technical voice in the team - managing experienced helpdesk engineers and working alongside a small back office team, reporting into the Head of IT. Your job is to raise the floor of what the whole team can do, through better tooling, automation of repetitive tasks, and a culture of continuous improvement.