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We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.
Job Responsibility:
Provide high level end user support
Troubleshoot IT-related issues, including: Hardware, Systems, Networking, Audio & Video
Asset Management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
Partner with business units and collaborate on IT-related projects
Communicate effectively across all levels of the organization
Support a global workforce by partnering with overseas team members, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows
Requirements:
Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage
What we offer:
Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
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