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At Etched, every role is critical, but as an IT Engineer in our Taiwan office, you’ll be the key to ensuring everyone can perform at their highest level. You’ll be the trusted resource who keeps our high-performance engineering and operations environment running seamlessly, so teams can innovate without barriers. In this role, you’ll drive the Taiwan office productivity, empower engineers with tools and infrastructure to move at maximum velocity, and champion a culture of operational excellence across all systems. From enabling cutting-edge chip development workflows, lab testing our latest chips and platforms, interfacing with our manufacturing partners in Taiwan, to streamlining day-to-day IT operations, you’ll ensure nothing slows down our mission to build transformational AI innovation.
Job Responsibility:
Provide hands-on IT delivery and support for the Taiwan office, including ASIC design teams, software and platform engineering, business operations, and scale-out computing teams
Interface with our manufacturing partners in country to ensure we have seamless integrations and workflows and address any operational issues before they impact production
Lead onboarding and offboarding processes to ensure seamless access aligned with engineering and leadership workflows
Maintain robust documentation of IT assets, systems, access protocols, and ticket workflows
Support the management and operation of IT infrastructure across all locations, as required
Manage on-site and remote laptops, desktops, and networking equipment with attention to ease of use, security, and remote manageability
Deploy and administer MDM and MAM solutions for Mac and Windows devices
Implement and maintain antivirus, antimalware, Endpoint Detection & Response (EDR), and Extended Detection & Response (XDR)
Drive hardware procurement, staging, imaging, and maintenance for development and operations teams
Implement and administer Single Sign-On (SSO) across core services, ensuring secure and frictionless user authentication
Automate user provisioning and deprovisioning workflows using Rippling, Okta, Google Workspace, and FreeIPA to streamline access management and reduce errors
Enforce role-based access controls and audit trails to align with compliance and security standards
Design, deploy, and maintain wired and wireless networks, including Wi-Fi access points (WAPs) and controller administration
Configure and manage VPN infrastructure to provide secure remote access for distributed teams
Administer firewalls, ensuring proper segmentation, policy enforcement, and protection of sensitive environments
Develop automation scripts (Python, Bash, PowerShell) to streamline provisioning, patching, monitoring, and user lifecycle management
Integrate monitoring and alerting systems to reduce manual workload and increase reliability
Champion a culture of operational excellence, ensuring IT systems meet compliance standards (e.g., SOC 2, ISO 27001)
Coordinate with external vendors and partners to evaluate new products, support existing offerings, and to resolve IT issues
Partner closely with engineering, security, and operations teams to align IT strategy with business and technical goals
Requirements:
3+ years in an IT support or engineering role with experience across macOS, Windows and Linux
Excellent problem-solving skills, with a proactive and ownership-driven mindset
Experience working in a fast-paced startup environment