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This role blends project delivery, BAU support, cloud engineering, security, vendor management, documentation, and mentoring. It requires someone who can hit the ground running, communicate clearly, and operate with a high degree of professionalism. You will work across a variety of infrastructure, cloud, automation, networking, and security platforms, supporting both strategic initiatives and daily operational demands. The role includes leading assigned transformation projects, resolving advanced technical escalations, and driving continuous improvements across the IT estate. This position may require occasional out-of-hours work and limited travel across the UK, EU and US for project or operational needs.
Job Responsibility:
Lead and deliver infrastructure and cloud projects assigned to you, working collaboratively with other senior engineers, or stakeholders
Contribute to long-term architectural planning, providing input into future-state designs and technology direction
Design, deploy, and support Microsoft 365 and Azure workloads, including identity, security, and collaboration solutions
Drive and support the implementation of Microsoft Copilot, including both end-user experience optimisation and administrative oversight
Work on initiatives involving AI automation, agent-based systems, and emerging Microsoft cloud technologies
Lead major infrastructure, cloud, and application migration projects within your allocated scope
Act as a senior escalation point for third-line issues through to full resolution
Support daily IT operations across servers, networking, cloud services, identity platforms, and security tooling
Assist with general IT department needs, including hardware procurement, vendor coordination, and asset/licensing management
Ensure systems meet high standards of uptime, performance, and reliability
Follow ITIL-aligned processes, including change control, incident and problem management, and documentation standards
Troubleshoot and support core networking components (TCP/IP, DHCP, DNS, routing, VPN)
Maintain secure, resilient connectivity across cloud and on-premises infrastructure
Maintain a strong security-first mindset across all platforms and processes
Support governance requirements, including GDPR and PCI compliance
Contribute to audit readiness and ongoing security enhancements
Liaise with internal teams, clients, business stakeholders, and external vendors
Maintain strong communication and build collaborative relationships
Translate complex technical topics into clear, user-friendly language for non-technical audiences
Produce high-quality documentation, including standards, knowledgebase articles, and procedural guides
Mentor junior engineers in both technical and process-related areas
Support skills development, knowledge sharing, and best-practice adoption
Contribute to shaping technical standards and improving operational practices
Demonstrate professionalism, quality, and clarity in all interactions
Requirements:
Self-starter with the ability to hit the ground running
Energetic, eager to learn, and motivated to improve systems and processes
Excellent written and spoken English
clear and confident communicator
Ability to manage multiple projects and tasks under tight timelines
People-focused, approachable, and able to build strong working relationships
High attention to detail, documentation quality, and operational accuracy
Keeps up-to-date with emerging technologies, cloud advancements, and industry best practices
At least 2–3 years’ experience in a similar Senior / Third Line role
Ideally holding 2–3 of the following certifications: AZ-104, AZ-700, AZ-500, SC-200, MS-100