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The IT Engineer, reporting to the IT & Communications Manager, shall have a comprehensive understanding of a variety of information technology systems including, Microsoft 365, Microsoft Azure, Windows OS, Networking, iOS/Android OS, RMM software, MDM software, amongst others. They will utilise this understanding to assist in the general support across the whole IT and Communications systems of the QTS Group.
Job Responsibility:
Provide first-line and second-line support to end-users, troubleshoot hardware and software issues, and assist with problem resolution
Perform assigned system maintenance tasks, including software updates, patches, and security configurations
Contribute to the maintenance of the company’s network and wireless network infrastructure
Create and update technical documentation, including user guides, system configurations, and troubleshooting procedures
Work closely with the IT team to contribute to ongoing projects and gain exposure to a variety of IT disciplines
Contribute to the ongoing protection of the IT infrastructure from security threats
Participate in training sessions and workshops to enhance technical skills and stay current with industry trends
Assist in any other aspect of the Company where required
Requirements:
Enthusiastic attitude and a strong desire develop technical skills
Comprehensive understanding of computer hardware, software, and networking concepts
Excellent problem-solving and communication skills
Ability to work collaboratively in a team environment
Technical certifications are preferred but not required