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This is a brand‑new role created to support a rapidly growing, globally distributed business. Right now, our IT function is lean, and most day‑to‑day operational work sits with the Head of IT. That’s limiting how much time can be spent on proactive improvements, automation, and longer‑term projects. This role exists to take ownership of core IT operations, bring structure and consistency to key areas, and free up space for the wider IT roadmap. It’s a role for someone who wants real responsibility early, exposure to meaningful work, and the opportunity to grow alongside the business.
Job Responsibility:
Owning and maintaining day-to-day IT operations across our cloud platforms, user environments, devices, and core systems
Managing vulnerability assessment, patching, and remediation processes end to end, including investigation, reporting, and risk tracking
Deploying, configuring, and managing laptops and other assets across the business, ensuring a smooth and consistent onboarding and offboarding experience
Supporting identity, access, and device management throughout the employee lifecycle, including administration of Microsoft 365, Azure, and related tooling
Assisting with compliance, governance, audit, and resilience activities, including vendor management and disaster recovery testing
Supporting and delivering IT projects and improvements, such as automation initiatives, knowledge base changes, and service enhancements
Producing and delivering internal IT or information security training and providing hands-on user support when deeper investigation or ownership is required
Requirements:
3+ years’ experience in a hands-on IT engineering, support, or similar role, with exposure to growing or fast-changing environments
Comfortable owning technical work end to end, from investigation through to delivery, rather than just responding to tickets
Hands-on experience working with modern IT platforms such as Microsoft 365, Azure, identity, device, or vulnerability management tooling
Understand how IT operations, security, and service reliability need to scale as a business grows, and why structure and process matter
Awareness of information security frameworks and controls (e.g., ISO 27001, Cyber Essentials), and how they translate into practical policies, processes, and user behaviour
Communicate clearly and confidently, and are comfortable working with people at all levels of the business, including senior stakeholders
Happy working with ambiguity, changing priorities, and evolving processes, and know when to ask for help
Value ownership and accountability, bring a practical problem-solving mindset, and are keen to keep learning and developing
A Bachelor’s degree in Information Technology or similar (preferred)