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IT Engineer I

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SimpliSafe

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Location:
United States , Richmond

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

At SimpliSafe, our corporate IT Team does more than fix laptops—we empower every team member to do their best work. As part of the INFORMATION TECHNOLOGY AND GLOBAL SUPPLY (CIOGS) organization, led by our CHIEF INFORMATION AND GLOBAL SUPPLY OFFICER, we make sure SimpliSafers feel supported, connected, and confident in their technology. We’re looking for an IT ENGINEER I to join our IT USER SOLUTIONS TEAM (UST) in RICHMOND, VIRGINIA. In this role, you’ll report to our IT SENIOR MANAGER.

Job Responsibility:

  • Be the first point of contact for technical issues, with a special focus on supporting the in-person offices in Richmond
  • Team up with the UST, other IT groups, and cross-functional departments so colleagues have the tools and support they need every day
  • Offer hands-on help in the Richmond offices, resolve hardware and software hiccups, and create a smooth, reliable user experience
  • Serving as a primary IT support resource for the Richmond offices, while also providing timely remote assistance to end users in Boston and the UK
  • Delivering “white glove” customer service by triaging IT tickets, troubleshooting issues, and promptly resolving technical challenges for employees and contractors
  • Collaborating with key stakeholders and teams (including Infrastructure and InfoSec) to streamline technical processes and maintain a secure, reliable environment
  • Handling a wide range of hands-on tasks, from cable management to hardware setup, ensuring employees have the tools and support they need to succeed

Requirements:

  • 1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment
  • Ability to onboard and train M-F for the first 4 weeks of employment before moving to your new shift
  • Solid Mac and Windows skills, with the ability to approach common issues in multiple ways
  • Familiarity with SaaS administration (e.g., Google Workspace) and comfort navigating Chrome enterprise environments
  • Excellent analytical and troubleshooting abilities, with strong written and verbal communication
  • Adaptability to handle changing priorities, re-triage tasks, and respond effectively to new requests
  • A collaborative, approachable attitude, whether fixing a simple issue or diving into a complex challenge
  • Willingness to pitch in with everything from running cables to contributing to larger-scale technical projects
  • Eagerness to learn different technologies and continuously expand your skill set
  • Ability to work primarily on-site in our Richmond, Virginia offices, with occasional flexibility for remote work when business needs allow

Nice to have:

  • Experience with macOS and Windows endpoint management, including MDM tools like Jamf, Intune, and JumpCloud
  • Familiarity with workforce identity tools such as Okta and Lumos
  • Proficient with Google Workspace and Microsoft 365 administration
  • Experience with collaboration tools like Zoom, Google Meet, and Slack
  • Knowledge of Jira Service Desk and Jira for IT service management and project tracking
  • Experience with Confluence for knowledge management and documentation
  • Experience with SaaS tool management and optimization
  • Familiarity with call center technology stacks, including phone systems, CRM software, and agent support tools
  • In-depth experience with live event production or collaboration tooling

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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